Experience

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  GARNER INTERNATIONAL INC.

  • Georgetown, Texas

  • Information Technology Manager

    • 2015 - 2015
    • Georgetown, Texas

    IT leader successful in leveraging technology assets to build corporate and market value. Combine strong business and financial acumen to update business technology, processes and security. ✔ Implemented a complex audit of all IT hardware and business software. Upgraded computers, and business s...

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  SunPower Corperation

  • 10801 N Mopac Express Way, Austin, TX 78759

  • Technical Writer, Project Management

    • 2014 - 2014
    • 10801 N Mopac Express Way, Austin, TX 78759

    Developed project process documents to standardize business processes to align business processes with process methodology used in PMBOK 5.

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  BSBA / MBA-PM

  • Colorado Springs, Colorado

  • Colorado Technical University

    • 2010 - 2013
    • Colorado Springs, Colorado

    Master of Business Administration (MBA-PM), with a concentration in Project Management 2012 - 2013 Graduated: Summa cum LaudeBachelor of Science in Business Administration (BSBA), with a concentration in Information Technology 2010 - 2012 Graduated: Summa cum LaudeAssoc...

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  IBM WebSphere

  • Program Manager / Project Manager / Knowledge Management

    • 2002 - 2010

    Managed high performing cross-functional teams with interlocking strategies, roadmaps, goals, and accountability's for the purpose of capturing, managing, and sharing knowledge for WebSphere’s global operations and clients.  Significant Accomplishments: ✔ Continually evaluated business processes to identify opportunities to streamline operations, standardize processes, eliminate repetition and accelerate productivity ✔ Managed cross-functional teams in cross-organizational initiatives, creating policy, processes ✔ Track record of success in process improvement, productivity, quality, methodology and bottom-line financial results ✔ Avoided 84,917 problem management records, through the scrubbing and publishing of high value content on the support pages allowing client to resolve their own issues, resulting in a saving of $43.5 million in support cost ✔ Decreased services and support workload by 30% while increasing user self-help by 50% with attention to resolution management, best-practices, and accelerating resolution closure by 60% ✔ Created education programs in support of a global knowledge sharing culture, using learning theory for virtual and classroom trainingProjects managed: ✔ Information Management Archive Retention Strategy ✔ WebSphere Application Server Software Delivery Life Cycle (SDLC) for version 7.0 ✔ Document Control Facility (DCF) user interface, and tooling improvements ✔ Integrated EMEA, Latin and North American Level one support teams into a WebSphere’s’ knowledge sharing culture ✔ Restructure of WebSphere’s’ product taxonomy, and teams within DCF ✔ Executing strategies to capture knowledge in a global and culturally diverse enterprise ✔ Created software Flashes, Alerts and Bulletins processes and communication standards ✔ Interim Fix Publishing Tool for publishing of Interim Fix’s, reducing time to publish by 75% ✔ Proactive WebSphere Support Newsletter communications program, http://tinyurl.com/kvj4rmh

  • Program Manager / Project Manager / Knowledge Engineering

    • 1995 - 2002

    Promoted to Program/Project Manager providing the vision to create a global information management program focusing on fostering knowledge and understanding of products through sharing, and lessons learned customer interactions. Significant Accomplishments: ✔ Program Leadership responsibility for 17 International Managers and over 270 employees managed a team of highly skilled team of engineers and project managers ✔ Implemented Large - Scale Organizational Change designed and implemented a firm-wide Knowledge Management program that Increased the engineer’s product knowledge and client’s ability to resolve issues online by 40% ✔ Implemented a global knowledge management organization ✔ Maintained business continuity while simultaneously transferring global enterprise from a response driven organization to a proactive organization saving over $52 million a year from call deflection by enabling clients to resolve their own issues ✔ Apply project management principles, methods, practices to plan and carry out projects ✔ Managed cross-functional relationships to develop policies, processes, common templates and taxonomiesProjects managed: ✔ Architect and implement a knowledge management system, and build the culture required to manage the effort ✔ Integrates configuration management, information technology architecture, infrastructure design, and systems integration aspects into Information Technology project plans ✔ Created and executed an enterprise data management strategy and global knowledge sharing culture ✔ Develop and implemented Governance program for sharing knowledge, tools and strategy ✔ Design and deploy Metrics and benefits value realization program ✔ Tivoli Knowledge Toolkit CD, distributing 1,500 CD sets to over 35 countries for seven quarters ✔ Expand knowledge-sharing capacity by engaging International team participants in works-in-progress

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  US Army

  • Fort Lewis

  • CW2

    • Mar 1970 - Apr 1990
    • Fort Lewis

    As an aviation officer I coordinated/lead operations using Army helicopters: UH-1 Huey and UH-60 Black Hawk. These operations hauled troop’s supplies, as well as provided quick-strike and long-range target engagements. ✔ UH-60 Blackhawk Aviation Maintenance Test Pilot Conduct flight operatio...