Experience

• 

  Tokyo Freight Services Co W.L.L

  • Qatar
  • Transportation, Logistics, Supply Chain and Storage
  • 100 - 200 Employee

  • Business Development & Key Accounts Manager

    • Jan 2018 - Present

    Spearheaded the development and implementation of innovative sales strategies, resulting in a significant increase in revenue for import and export freight solutions. This included expanding logistics offerings to encompass warehouse management, 3PL logistics, and domestic distribution services.Leveraged data-driven insights from trade data and customer feedback to optimize ocean pricing solutions. Tailored offerings based on trade lanes and consolidation volumes, enhancing competitiveness and customer satisfaction.Led and empowered a high-performing tele sales team of five members, fostering a culture of continuous improvement and adherence to SOPs. This resulted in streamlined operations, improved customer service, and increased sales.Collaborated strategically with clients to provide accurate capacity and cost assessments for critical air cargo movements. This ensured timely, cost-effective solutions that aligned with customer needs and expectations.Established and maintained strong communication channels with origin stations and liners, delivering solutions that met client delivery timelines and budgetary constraints. This enhanced service reliability and fostered long-term customer loyalty.Proactively cultivated and nurtured strong client relationships through regular engagement initiatives. This maintained market share, drove customer retention, and fostered brand loyalty.Demonstrated a deep understanding of legal and regulatory frameworks including HS codes, government regulations, and agency rules. This ensured compliance and mitigated risks associated with international freight operations.Provided insightful monthly sales reports to senior management, offering valuable information on performance metrics, market trends, and strategic recommendations for driving business growth.

  • Sales Executive

    • Nov 2015 - Dec 2017

    Developed and implemented strategic sales plans that generated new business opportunities and expanded the company's client base.Utilized CRM software effectively to analyze customer data, identify potential leads, and track the sales pipeline, leading to improved conversion rates.Successfully managed large and diverse client accounts, fostering strong relationships and exceeding their expectations through customized logistics solutions.Leveraged expertise in international shipping to create efficient and cost-effective air and ocean freight forwarding solutions for clients across various industries.Built and maintained a robust network of regional contacts with shippers and consignees, facilitating smooth logistics operations and ensuring timely deliveries.Consistently analyzed customer needs and budgetary constraints to recommend and implement tailored logistics solutions that met specific requirements.Demonstrated exceptional communication skills to effectively present complex logistics solutions to clients, build rapport, and secure long-term partnerships.Contributed to operational efficiency by streamlining workflows, identifying cost-saving opportunities, and ensuring seamless compliance with import and export regulations.Adept at navigating the complexities of global trade through comprehensive knowledge of local and international geography, ensuring accurate routing and efficient transportation.Demonstrated commitment to professional development by staying up-to-date on evolving regulations and industry trends, continuously enhancing knowledge and expertise.