Experience

• 

  Lonrho

  • United Kingdom
  • Investment Management
  • 1 - 100 Employee

  • Finance Administrator and Office Manager

    • Feb 2021 - Present

    Finance AdministratorConfirmation and circulation of foreign exchange rates Managing insurance policy, claims, follow up and renewalsMaintenance of a weekly cash forecastingBank Management and AdministrationCapturing invoices from local and foreign suppliers on PastelMaintaining a record of all invoices paidReconciliation of creditors accountsReconciliation of bank statementConsulting with suppliersOneStream Software AdministratorOffice ManagerConducting international and local travel arrangementsAssisting Executive membersCreating and Managing Policies and ProceduresInitiating, planning, and executing office eventsProvide 1st and 2nd technical support

  • Service Delivery Manager

    • Jun 2018 - Feb 2021

    Service Desk ManagementUnderstand existing processes within our Business UnitsReporting on SLA performance Identify potential areas of improvement of existing IT SystemsService desk (Ticket System) Management and AdministrationDevelop and maintain Standard Operating Procedures (SOP’s)Develop solutions to decrease admin tasks and increase productivityDevelop, communicate and maintain a Training RegisterCustomer Account ManagementBuilding relationships with VIP international Board Members, Shareholders and Suppliers acrossthe African portfolio.1st and 2nd technical remote support Manage User onboarding and offboarding.Maintain Active Directory Mailbox Administration Office 365Creating of Users, Distribution Groups and ResourcesProject management of ad hoc service desk projects.Asset ManagementTeam Building

• 

  Click IT

  • Gauteng, South Africa

  • Service Desk Manager

    • Jun 2007 - Jun 2018
    • Gauteng, South Africa

    Management of IT HelpdeskMonitoring and Management Call Centre Agents Manage Technical escalations Providing remote 1st tier basic technical support issues remotely.Liaising with client’s and ISP Monitoring, updating and reporting of Autotask system. Adding network configs for clientsProject Crea...