Experience

• 

  ICE - International Currency Exchange

  • Sherway Gardens

  • Foreign Exchange Agent

    • May 2014 - Present
    • Sherway Gardens

    - Manage day-to-day operations of a foreign currency exchange branch, adapting it to the standard operating procedures of the new company, ICE.- Develop marketing and communication strategy to meet new monthly and annual revenue targets- Buy and sell foreign currency- Manage currency inventory

• 

  Transat

  • Sherway Gardens Branch

  • Foreign Exchange Agent

    • 2007 - 2014
    • Sherway Gardens Branch

    - Manage day-to-day operations of a foreign currency exchange branch, adapting it to the standard operating procedures of the new company, Transat.- Develop marketing and communication strategy to continually increase branch's revenue by 8% annually over seven years- Buy and sell foreign currency; and manage inventory- Received commendation and an award for generating the highest revenue in Ontario amongst 20 Transat Foreign Currency Branches

• 

  Thomas Cook

  • Travel Arrangements
  • 700 & Above Employee

  • Foreign Exchange Agent

    • 2001 - 2007

    - Start and manage a new branch at Sherway Gardens, Toronto based on Thomas Cook’s standard operating procedures- Develop a marketing and communication strategy to establish new client base - Manage day-to-day operations of the branch- Surpassed first year revenue target by 200%

  • Foreign Exchange Agent

    • 1998 - 2001

    - Buy and sell foreign currency- Provide excellent service to diverse customer base- Communicate successfully with people with different levels of English proficiency

• 

  Mutual of Omaha

  • Pearson International Airport

  • Insurance Agent

    • 1993 - 1998
    • Pearson International Airport

    - Selling and promoting health insurance options to travellers- Process global tax refunds- Provide excellent service to diverse customer base- Communicate successfully with people with different levels of English proficiency