Experience

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  Target

  • Baltimore City County, Maryland, United States

  • Customer Service Representative

    • Sep 2020 - Present
    • Baltimore City County, Maryland, United States

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  Au Bon Pain

  • Baltimore, Maryland, United States

  • Cashier

    • Jun 2019 - Sep 2020
    • Baltimore, Maryland, United States

    •Greet customers and guests•Answered customers' and guests' questions•Assisted customers in finding items•Take customers order•Prepared meals and call them out when it's done•Resolved customer complaints•Assisted customers with returns and exchanges•Worked the cash register•Counted out cash drawers•Stocked shelves•Trained as a cook and prep cook•Followed proper safe handling policies•Sanitized workstation, equipment, and dishware•Prepared meals and considered customer food allergies•Prepared beverages orders•Stocked production cooler

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  Luxury Nails Nottingham

  • Nottingham, Maryland, United States

  • Receptionist

    • Apr 2019 - Oct 2019
    • Nottingham, Maryland, United States

    Greeting clients and walk-insWalking them to the proper beauty station Alerting assigned beauticians of their arrivalBooking and confirming appointments via phone Process transactions (cash and credit cards) and issue receiptsOffer beverages and chat with clients who are in the waiting areaAnswer questions about services Schedule appointments based on availabilityInform clients about new services and discountsCross-sell services and products when appropriate (e.g. through informative brochures and gift cards)Update client records with contact and billing details, appointments and services offeredManage our call centerMaintain a tidy reception area

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  Fire & Ice

  • Baltimore, Maryland Area

  • Key Holder

    • May 2017 - Sep 2019
    • Baltimore, Maryland Area

    •Open and close store•Welcome customers to the store and assist them with any requests•Perform and supervise daily procedures•Collaborate with store management to organize marketing and promotional campaigns•Handle managerial tasks when the general and assistant managers are unavailable•Manage bank deposits, balance point of sale drawers and safe•Check and respond to email and phone messages•Perform product demos and explain product features to customers•Sell and present jewelry•Merchandise the jewelry•Ship merchandise out to proper addresses•Maintain a tidy and organized entrance area•Train and support new team members•Manage closing paperwork

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  Macy's

  • Towson, Maryland

  • Sales Associate

    • Sep 2015 - Jun 2017
    • Towson, Maryland

    Greet the customersOperated the cash registerHandle cash, credit cards and checksStock MerchandiseFollowed written instructions Maintained quality and quantity with strong sense of accountability and high standardsCleaned and maintained work area

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  Modell's Sporting Goods

  • Baltimore, Maryland

  • Department Manager

    • Sep 2013 - Mar 2016
    • Baltimore, Maryland

    Visual MerchandiserSet and follow floor plan procedure giving by the companyRead and respond to emailsStock when neededTrain, coach, and assist associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed. Train associate the Pos Cash register, customer service, how to properly stock merchandise, advice on how to get a customer to sign up for a Modell's Card Handle cash, credit cards and checksCounted the store safe each morning I openMaintain a safe, secure, and legal work environment Developed personal growth opportunitiesMaintains quality service by analyzing and resolving quality and customer service problemsIdentify new trends. Contributes to team as a team leader