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Renelyn De Los Santos

Guest Services Specialist at The Hermitage Hotel, Aoraki Mt Cook Alpine Village Ltd
Intro Book
Hospitality professional with experience in front desk management and customer service.
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Location
Glenbrook, Otago, New Zealand, NZ
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Bio

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Renelyn De Los Santos is a seasoned hospitality professional with experience in front desk management, customer service, and guest relations. She has worked in various roles across the Middle East and Asia, including Guest Services Specialist at The Hermitage Hotel and Front Desk Receptionist at Dusit Hotels and Resorts. Renelyn holds a Bachelor's degree in Tourism Management from PATTS College of Aeronautics.

Experience

  • The Hermitage Hotel, Aoraki Mt Cook Alpine Village Ltd
    • Canterbury, New Zealand
    • Guest Services Specialist
      • Aug 2023 - Present
      • Canterbury, New Zealand

  • Dusit Hotels and Resorts
    • United Arab Emirates
    • Front Desk Receptionist
      • Apr 2021 - Jul 2023
      • United Arab Emirates

  • DAMAC Hotels & Resorts
    • United Arab Emirates
    • Hospitality
    • 300 - 400 Employee
    • Maison Most
      • Jul 2013 - Jun 2020

      Handling Check-in and Check-Outs, Customer Service, Guest Relations Task, Cashiering, Room Allocations, Courtesy Calls, Assisting Concierge

    • Night Incharge
      • Jan 2019 - Aug 2019

      Night Manager Incharge, Night Auditing, Handling Check-in and Check-outs, Cashiering,

  • Rotana Hotel Management Corporation PJSC
    • United Arab Emirates
    • Hospitality
    • 700 & Above Employee
    • Front Desk Agent
      • Nov 2011 - Jul 2013

      Handling Check-in and Check-out Guest, Cashiering, Providing Highest Level of Customer Service Satisfaction.

    • Trainee Team Leader Guest
      • Sep 2011 - Dec 2011

      Trainee for Team Leader Guest Services, Room Allocations, Preparing Welcome Letters, Arranging Transportations, Handling Courtesy Calls, Preparing VIP Amenities

    • Lobby Hostess
      • Nov 2009 - Nov 2011

      Greeting and Assisting Guest., Hotel Show Around, Room Orientation, Escorting VIP Guests

  • Cebu Pacific Air
    • Philippines
    • Customer Service Agent
      • Nov 2008 - Nov 2009
      • Philippines

      Handling Customer Service, Check-in Counter, Ticketing, Pre- Arrivals, Welcoming Guest in Arrivals Sections, Handling Guest Departure Area,

Education

  • PATTS College of Aeronautics
    Bachelor's of Science in Tourism Management, Tourism Management

Suggested Services

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Industry Focus. “Hospitality”

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