Experience

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  North American Herb and Spice

  • Lake Forest, IL

  • Regional Sales Executive

    • Jul 2021 - Present
    • Lake Forest, IL

    • Increased revenue in the northeast US region by over 17% in one year• Cultivated strong business relationships with key accounts leading to increased volume in sales• Traveled to customer sites to create customer awareness of new products, provide training to store staff and techniques on how to sell the products• Overall, increased sales revenue by add-on sales when pitching to new and existing customers• Genuinely cultivate strong relationships with accounts to increase sales and profitability• Coordinate with brokers to develop and implement new sales strategies to grown new and existing business• Provide turnkey service from initial customer interest, to order placement and execution, through order fulfillment and customer satisfaction• Manage customer inquiries and concerns directly and partner with internal teams to resolve• Mange and supervise several hired demo staff to present NAHS products at key accounts to increase sales for the customer in turn increase sales for the NAHS

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  Foglia YMCA

  • Membership Acquisition Supervisor

    • Dec 2020 - Mar 2022

    • Assist Membership Department in marketing acquiring efforts and developing new acquisition and membership retention strategies.• Collaborate with directors to ensure seamless transition of new members and consistent member experience for all members.• Gather prospect information to understand prospect needs in or to close the sale and sustain member engagement.• Oversee all aspects of acquisition from initial inquiry to close of the sale.• Coaches all relevant staff on acquisition and retention efforts.• Assist with social media and center promotional efforts• Attend community events to grow membership and support member retention efforts.• Identify member needs and connect them to programs and services to increase engagement.

  • Membership Development Specialist

    • Mar 2014 - Dec 2020

    • Responsible for retaining members by engaging and encouraging them to participate in the current fitness programs offered by the YMCA. • Successful in obtaining donations and monetary contributions for fundraising campaigns on behalf of the Foglia YMCA.• Provide custom, detailed guided tours which include an overview of all the programs and services offered in collaboration with other departments.• Proactivity anticipate and resolve members issues and concerns. • Actively engage with members to ensure their needs are being met. Encourage them to seek out our professional fitness staff as needed. • Cultivate genuine relationships with members by listening to them and understanding their needs to achieve their fitness goals.• Partner with fitness center managers and team members to keep up with the current promotions and offerings for our members. • Provide information and assistance to members with questions relating to membership rates, status, programs, services, scholarships, and other YMCA amenities.

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  Libertyville Gymnastics Academy

  • Libertyville, IL

  • Office Manager - PT

    • Mar 2014 - Dec 2018
    • Libertyville, IL

    • Responsible for outreach into the community to bring in new business.• Follow-up with prospective customers leads from social media and emails• Actively involved in the hiring process for coaches. • Responsible for maintaining staffing schedules.• Delegate and assign responsibilities to staff who are assigned to a special event.• Ensure the academy is maintained to the highest standards.• Responsible for signing up existing and new customers for the classes by phone and email.• Responsible for the upkeep and inventory of the pro-shop. • Resolving customers complaints with classes, payments, and coaches to achieve a win-win situation.• Perform a variety of administrative tasks to ensure the office runs smoothly and efficiently.

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  Fremont District 79 Transportation Department

  • Mundelein, IL

  • Part Time Transportation Specialist

    • Aug 2004 - Dec 2013
    • Mundelein, IL

    • Responsible for the safe transport of students on a given route to and from all District 79 schools. • Required to take and pass the exam to obtain a CDL license.• Ensure a safe environment for all children riding on the bus.• Reported any misconduct of a child that occurs while riding the bus.

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  Hospital Laundry Services

  • Greater Chicago Area

  • Field Service Representative

    • Oct 1996 - Oct 1997
    • Greater Chicago Area

    • Cultivated and grew pivotal relationships to increase linen service by discussing and revaluating the customer’s needs on a bi-monthly basis.• Introduced and conducted on-site training at hospital and clinical accounts on new product lines.• Worked collaboratively with hospital staff to implement a system for assessing linen inventory.• Analyzed inventory reports to accurately process linen work orders. • Improved overall inventory accuracy by 25%.

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  MacLean Fogg Company

  • Mundelein, IL

  • Inside Sales Representative

    • Aug 1993 - Oct 1996
    • Mundelein, IL

    • Prepared and followed up with customers on submitted quotes.• Increased sales volume by 20% for existing customers by monitoring current and past orders.• Conferred with management and executive leadership to craft effective promotional strategies.• Negotiated payment on delinquent invoices to ensure product shipment for customers.• Verified product quality with key accounts to ensure customer standards were met.• Traveled to key accounts on a regular basis to maintain good business relationships and to better understand the needs of the customers regarding product quality and shipment accuracy.

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  Baxter International Inc.

  • McGaw Park, IL

  • Customer Service Representative

    • Apr 1992 - Apr 1993
    • McGaw Park, IL

    • Processed over 80 phone, fax, and mail orders daily.• Resolved customer inquiries regarding shipping and invoicing discrepancies.• Worked collaboratively with regional sales manager to increase sales volume by tracking and monitoring customer orders.

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  Kemper Financial Services, Inc.

  • Greater Chicago Area

  • Safety Security Coordinator / Insurance Licensing Specialist

    • Jun 1987 - Apr 1992
    • Greater Chicago Area

    • Developed and implemented safety and security measures as needed.• Delegated, coordinated, and maintained the activity of contracted security services.• Developed and implemented loss control programs.• Managed the insurance licensing records for over 500 brokers.• Consulted brokers on obtaining their resident and non-resident insurance license.• Reviewed the files of brokers to assure they complied with state laws and regulations.