Experience

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  Humana

  • United States
  • Insurance
  • 700 & Above Employee

  • Value-based Programs Professional

    • Nov 2021 - Present

    Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The position requires interpretation and independent determination of the appropriate courses of action.Collects and analyzes data to initiate, develop and recommend business practices and procedures that focus on increased productivity and reduced cost.Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, and requires minimal direction and receives guidance where needed.

  • Learning Design Professional

    • Sep 2018 - Nov 2021

    • Analyze Service Fund financial reporting data to assist contracted provider groups with determining ways they can impact business metrics to increase their revenue, reduce their risk, or increase their profitability• Consult with market associates to coordinate reports training for contracted provider groups across the country which includes scheduling, planning, coordinating, and conducting all aspects of training for the Service Fund Operations department • Conduct needs analyses and use disciplined instructional design approach (ADDIE/ASSURE) to develop quality learning programs• Create high quality materials that are instructionally sound, complete, accurate, and convey learning concepts• Determine appropriate learning activities and methods to achieve objectives and build those activities into a meaningful sequence• Redesigned the Service Fund training content for associate and provider workshopso Eliminated 500 pages of existing content from associate training content, which resulted in reduced printing and shipping costso Reduced the length of the associate workshop from four to two days. o Redesigned all external training material for provider groups which eliminated all printing and shipping costs• Select appropriate media for delivery (instructor-led, e-learning, virtual, blended) to ensure learning needs are supported in an effective and efficient manner• Facilitate Medicare New Hire Training during the Annual Enrollment Period. These 4-5 week classes include classroom management and leadership along with technical training utilizing the Mainframe system (AE/CI/PAAG/InfoPac) for Limited Term Employees• Volunteered as a Mentor with Junior Achievement of Central Florida 2017

  • Learning Facilitator

    • Aug 2011 - Sep 2018

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  Urban Trust Bank

  • Lake Mary, Florida, United States

  • Learning Services Manager

    • Jan 2008 - Jul 2011
    • Lake Mary, Florida, United States

    • Designed and Developed e-Learning training modules utilizing Articulate and created all teller banker classroom course content to evaluate learning results and business impact• Managed company-wide compliance curriculum and training utilizing Edcomm Banker’s Academy• Facilitated training for all new hire bankers and tellers utilizing the Cleartouch system and documented bank policies

• 

  U.S. Bank

  • Louisville, Kentucky, United States

  • Performance Improvement and Training Manager

    • Mar 1999 - Dec 2007
    • Louisville, Kentucky, United States

    • Identified Performance Improvement interventions for employee development of my 2 Regional and 13 District manager clients, that supported more than 190 bank branches in an 11 state territory• Coordinated large scale expansion and training project which included curriculum development and design; the coordination of training schedules of 7 training sites for the facilitation of training for 150 newly hired employees• Created a 90 day on-boarding program that provided workshops for newly hired employees and a series of job specific. The project also included a comprehensive manager’s workbook with details of their activities during the new hires probation period• Scheduled, tracked, evaluated and measured the training attendance of all newly hired employee in the Louisville, Bowling Green, and Nashville markets• Facilitated over 2500 hours of core curriculum training classes• Volunteered with Girl Scouts of Kentuckiana as a Girl Scout Leader 2000-2007

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  American Express Travel Related Services Company, Inc.

  • Cambridge, Massachusetts, United States

  • Training Delivery Specialist

    • 1993 - 1999
    • Cambridge, Massachusetts, United States