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Rene Delgadillo
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- Customer Satisfaction
- Customer Service
- Marketing
- Resorts
- Hospitality Industry
- Show all
Bio
Experience
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Customer Service
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Lobby Ambassador
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Jun 2012 - Oct 2013
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Lead Concierge
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Jan 2010 - Aug 2011
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Marketing Director
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2010 - 2010
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United States
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Hospitality
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100 - 200 Employee
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Chief Concierge
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Jul 2006 - Jan 2009
Established Concierge operations from scratch for new resort owners, KSL Resorts. Prepared all new documents such as, direction cards, guest request logs and VIP guest amenity forms. Establisned new networking partners for "off site" recreation and dining. Began tracking "return guest" requests to ensure guest loyalty during resort ownership transition. Took personal initiative to gain thorough knowledge of front desk operating program to assist with front desk operations during peak times and volunteered to temporarily act as a front desk supervisor during major resort remodeling phase. I also assisted bell stand when needed with valet and baggage delivery. Additionally, I assisted training department with formal staff training. Very successful interdepartmental networking practices. I am a strong team player and a leader by example. I have an enthusiastic approach towards guest satisfaction and overall guest experience.
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Guest Experience Coordinator
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2008 - 2009
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Suggested Services
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Industry Focus. “Hospitality”
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