Experience

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  English Capsules

  • Giza, Al Jizah, Egypt

  • Operations Administrator

    • Feb 2019 - Sep 2020
    • Giza, Al Jizah, Egypt

    -Create courses’ schedule and control the number of students.-Quality control of customer service.-Create and improve the training policy related to students and ensure that this policy is implemented.-Follow-up students’ attendance, exams results, upgrades levels for students who passed the current levels.-Improve customer service performance.-Follow-up refund cases ensuring policy compliance.

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  Egyptian Business School

  • Training Coordinator/ Administrative Assistant

    • Jan 2017 - Dec 2018

    Performed a variety of administrative and coordination tasks including providing support to managers, employees and trainees, assisting in daily operation needs and managing general administrative and training activities.• Extensive experience of managing, planning, development, executing, and updating training program• Managed daily operations including attendance, schedules to ensure compliance with established processes• Ability to create and maintain accurate training reports and records and communicating and presenting to senior management• Answered, screened and transferred inbound phone calls• Updated and maintained filing system• Scheduled and coordinated meetings and prepared agendas for meetings and prepared schedules• Ability to assist with development and editing training aids to ensure up-to-date and accurate curriculum• Identified internal and external training programs to address gaps and improve established processes

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  Russian Culture Center

  • Training Coordinator

    • Jan 2016 - Dec 2017

    Prepared, facilitated, monitored, evaluated, managed daily operations and documented training activities in the centre.• Worked closely with management to identify training needs and mapped out development plans for teams and individuals• Responsible for managing, designing, developing, coordinating and managed all training program activities• Maintained updated curriculum database and training records• Managed customers relationship to coordinate and communicate training updates• Tracked and reported on training outcomes• Provided feedback to program participants and management• Evaluated and made recommendations on training material and methodology

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  Al-Madina Pharmaceutical Industries

  • Human Resources Associate

    • Jan 2015 - Dec 2016

    Responsible for the recruitment, hiring and retention of company employees and staff. Also, responsible for managing and coordinating the personnel department of the organization and assist employees in managing salaries and benefits. Played a key role in the hiring of new staff including posting advertisements for open positions, screening resumes and applications, creating and updating job descriptions, setting interview appointments, and conducting individual candidate interviews.• Administered employee’s payroll• Managed employee’s benefits program. Assisted employees with questions, issues and enrolment• Maintained database of employee records as well as all active and inactive applications• Conducted initial screening interviews and contacts references to verify background• Conducted all new-hire orientations• Assisted with the development of new-hire training material• Contributed to ongoing recruiting efforts as needed• Maintained complete confidentiality of all HR-related information• Continually worked with other departments to streamline the hiring process and improve internal policies

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  Egyptian Life Takaful Company

  • Sales Representative

    • Jan 2014 - Dec 2015

    Provided complete and appropriate solutions for every customer to boost top-line revenue growth, customer acquisition levels and profitability.• Serviced assigned accounts, obtained orders, and established new accounts by planning and organizing daily work schedule to manage existing or potential sales outlets• Adjusted content of sales presentations by studying the type of sales• Focused sales efforts by studying existing and potential volume of dealers• Kept management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses• Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.• Recommended changes in products, service, and policy by evaluating results and competitive developments• Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management• Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies• Provided historical records by maintaining records on area and customer sales