Experience

• 

  The Dolben Company, Inc.

  • Assistant Property Manager

    • Sep 2018 - Present

    Successfully contribute to revenue, resident retention, and compliance objectives of the 159-unit Class A apartment community by performing administrative, financial, and leadership functions, with a focus on driving productivity.Maximize operational performance by contributing to the development of a high-performing leasing team through on-going training, follow-up strategies, and effective marketing; currently maintaining a 96.88% occupancy and leased: 98.13% rate.Independently manage many of the property's financial processes, including applying rent payments to the ledger and invoice processing for vendors and property expenses (utilities, contractors, etc.) with a focus on accurate coding and taxes.Improved resident satisfaction and contributed to the smooth transition for new move-ins by creating a comprehensive move-in checklist and apartment specific fact sheet with important information to educate residents on-property amenities.Prioritized resident retention and satisfaction by redesigning the parking space waitlist; created a spreadsheet to run automated reports and identify upcoming availability easier, and implemented a first-come-first service process.Proactively audit property paperwork to ensure compliance with fair housing regulation and corporate policies; review all leasing paperwork, resident files for accuracy and completeness before approval by the Property Manager.Consistently conduct monthly market research and analysis of local area competitors to stay abreast of market conditions, with a focus on collaborating with the Property Manager to evaluate trends such as pricing, availability, and promotions.

• 

  Panco Management Corporation

  • Owings Mills, Maryland, United States

  • Leasing Specialist

    • Sep 2016 - Sep 2018
    • Owings Mills, Maryland, United States

    Successfully contributed to the sales and revenue objectives of the 300-unit apartment community by performing leasing, administrative, and financial processing functions with a focus on exceeding sales goals.Proactively spearheaded all facets of prospect communication, including responding to leads within 2 hours, following up every 24 hours, explaining approval guidelines, application status, and move-in procedures.Independently managed the administrative aspects of the apartment application process, including processing credit and background checks, preparing lease documents, and creating new resident files.Reviewed and verified application details, such as employment and past rental history, processed credit/background checks, prepared leasing paperwork for property manager approval, and developed welcome letters for approved applications.Participated in weekly meetings with management to develop strategies and identify solutions to achieve occupancy and sales goals such as pricing changes, promotions, outreach, and resident referral incentives.Developed and implemented strategies to increase resident retention and such as resident events, establishing relationships with local businesses, and attending local housing fairs.Ensured accuracy of all marketing on the website, social media, and other advertising mediums and posted dozens of craigslist ads per week.