Experience

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  Employee Navigator

  • Bethesda, Maryland, United States

  • IT Compliance Specialist

    • Feb 2023 - Present
    • Bethesda, Maryland, United States

• 

  DrFirst, Inc.

  • United States
  • Hospitals and Health Care
  • 400 - 500 Employee

  • Associate Security Analyst

    • May 2020 - Dec 2022

    - Executed objectives for annual security audits (SOC2, HITRUST, internal)- Completed requested customer and vendor RFPs, risk assessments, questionnaires to drive contract procurement with customers and partners- Provided security guidance for meetings and reviews with customers- Performed risk assessments of partners, vendors, and data providers- Maintained SOPs for team procedures in accordance with company policies- Managed compliance tasks including framework control reviews (NIST, SOC2, HIPAA), access control reviews, on/off-boarding- Created security training campaigns, exercises, and video content

  • Senior Implementation and Training Specialist

    • Jun 2019 - May 2020

    - Planned and executed team improvement initiatives- Improved training outcomes and average scores across entire team- Managed high priority projects, large customers, and major sales demos- Executed a new update protocol to ensure maintenance of internal and external training materials, including customized materials for VIP clients- Directed, scripted, and produced all product training videos- Mentored team members in growing skillsets for new responsibilities- Traveled for conferences and meetings as Operations and product liaison

  • Implementation Specialist

    • May 2017 - Jun 2019

    - Onboarded new clients; acted as main contact during project’s lifetime- Trained large groups and VIP partners on all product suites- Planned with product teams for new processes to support software changes- Led New Hire Training classes for new employees

• 

  eJournalPress

  • Rockville, MD

  • Project Manager / Client Support

    • Jun 2014 - Apr 2017
    • Rockville, MD

    - Launched new journals for new client site development- Trained clients on how to use software and support end users- Assisted clients with site management and configuration issues- Composed documents for enhancements, system bugs, and internal SOPs

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  Montgomery County Public Schools

  • Gaithersburg Middle School (Gaithersburg, MD)

  • Long-Term Substitute Teacher

    • Mar 2014 - Jun 2014
    • Gaithersburg Middle School (Gaithersburg, MD)

    - Developed lessons for Advanced 6th grade English in alignment with students’ needs, the Maryland state curriculum, and expectations of absent teacher. - Maintained an engaging environment that promoted learning and participation.

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  Montgomery County Public Schools

  • Montgomery Blair High School (Silver Spring, MD)

  • Student Teacher

    • Oct 2012 - May 2013
    • Montgomery Blair High School (Silver Spring, MD)

    - Fully took on responsibilities for all Honors English 10 classes including teaching, discussions, grading, and planning. - Assisted during lessons for On-level/Inclusion English 10 classes. - Coordinated lesson plans with the English department and mentor teacher.