Experience

• 

  Almosafer

  • Dubai, United Arab Emirates

  • Product Support Manager

    • Aug 2023 - Present
    • Dubai, United Arab Emirates

• 

  Seera Group

  • Saudi Arabia
  • Travel Arrangements
  • 700 & Above Employee

  • Product Operations Specialist

    • Oct 2022 - Aug 2023

  • Sr. Business and Product Analyst

    • Apr 2021 - Oct 2022

• 

  Hotelbeds

  • Dubai, United Arab Emirates

  • Commercial Excellence & Operations Executive

    • Nov 2018 - Jan 2021
    • Dubai, United Arab Emirates

    Act as the main point of contact for Sales Team and for other teams within the company worldwide. Regularly coordinates on a daily basis with sales and other teams in terms of issues faced by clients and ensure that these are tracked and resolved in a timely manner.Regional sales support for Middle East, Africa, Turkey, India & Eastern Mediterranean. Ensure the right configuration of each client are correct, from the client's interface, the correct mode of payment, correct web, and point-of-sale configuration up to the finished product. Conduct audit on the total number of clients in the region and daily report of clients performance to the Regional Director of sales.Ensure cases raised by Sales via the CRM are adhere in a timely manner and directly resolve them or address to the correct team.Regular and ad-hoc meetings with Sales, Commercial Strategy Team, Web Support and other departments to ensure missing links are addressed.Liaise directly with the client setup of branches in a GSA model/environment and ensuring technical glitches are reported or resolved.Facilitate the upload required content in the client's access or any changes required from them.

• 

  GTA

  • United Kingdom
  • Travel Arrangements
  • 700 & Above Employee

  • Regional Pricing/Business Analyst

    • Jan 2014 - Nov 2018

    In a nutshell, the role of an analyst within GTA is to translate complex data into actionable strategies and techniques to drive sales and enhance marketing efforts.Conduct regular rate comparison against competitors, through an automated system and via a manual standard template. Results are then cascaded to different stakeholders and departments, liaising directly with Sourcing or Contracting team, Revenue Management, and Sales team to come up with a solution and alternative way of tackling the competitiveness of our products. Ensure core destinations competitiveness during peak and non-peak period is regularly check.Facilitate the result of the promotional campaign during peak and non-peak period and regularly update the Commercial team and Revenue Management to further decide the extension or end of the promo.Regular meetings and collaboration with the sales team, and with the client themselves to gather feedback from the market and translate this to a different team within the organization and use it as a factor in the pricing algorithm, making sure that we optimize our operating margin and capitalize on our market share.Assist the Vice President of Sales and Regional Sales Manager in their daily reports, action plans, the progress of projects and coordinate with the whole sales team in the region (Middle East, Turkey, Africa and India) with the required information by the head office in a form of presentation, spreadsheets and standard templates of the company.

  • Tariff and Sales Support Coordinator

    • Aug 2011 - Jan 2014

    Liaise with Revenue Management in the Head Office with regards to the market feedback and any movement in the market. Ensure that rates are competitive by conducting a pricing analysis on a regular basis using manual and sophisticated tools available in the company. Deal directly with clients whenever necessary and solve technical issues involving system usage and access. Promote products with great deals. Point of contact in setting up client's access and coordinate with the head office with regards to client's connectivity, content, product restrictions, product exclusivity, assignment of mark-up band. Ensure the right setup and type of distribution is correct to avoid violation of contract/agreements with the suppliers.

• 

  Gorentacar

  • United Arab Emirates
  • Automotive
  • 1 - 100 Employee

  • Operations and IT Supervisor

    • Sep 2010 - Jul 2011

    Managed and supervised 3 front office counters and operations. Ensuring connectivity of 3 branches and administration of the rental system.

  • IT Support Technician

    • Dec 2006 - Sep 2010

• 

  Asian Aerospace Corporation

  • Angeles, Central Luzon, Philippines

  • Asst. Production Control Scheduler

    • Mar 2004 - Nov 2006
    • Angeles, Central Luzon, Philippines

    Served as one of the main point of contact in terms of production control, planning and scheduling as well as quality control. Coordinated with logistics department with regards to the availability and status of the materials/parts requested and needed by the Aircraft Mechanics. Responsible for the proper filing and storage of the technical data of Aircraft Forms and Parts/Materials Requested. Assisted the Production Planning and Control Manager and the VP-Operations including preparing but not limited to PowerPoint presentations. Monitored the progress of work and communicates with the concerned people with regards to the status of the Program/Project. It includes submitting a Weekly Report. Conceptualized, prepared, and assist on graphical presentation materials using various video/image editing programs like Illustrator, Photoshop, PowerPoint, Windows Moviemaker. Communicated with the main contractor and with the customer with regards to any problem that the production and planning control department usually encounters.

• 

  Crismina Garments

  • Angeles, Central Luzon, Philippines

  • Efficiency Clerk

    • Dec 2003 - Mar 2004
    • Angeles, Central Luzon, Philippines

    Responsible on monitoring the Efficiency rate of each Employee. Submit a weekly and monthly Individual Output Report of each Employees to the Industrial Engineer/Supervisor and General Manager. Conduct interview and orientation to a new employee/sewer regarding his responsibilities and company policies.

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  Municipality of San Luis

  • Pampanga, Central Luzon, Philippines

  • IT Support and Administrative Assistant

    • Jul 2001 - Jun 2003
    • Pampanga, Central Luzon, Philippines

    Assist the Municipal Administrator in the field of Public Service/Communications. Provide technical support/assistance in every department in terms of System Development and troubleshooting. Responsible for maintenance/repair of computer hardware, peripherals and networking. Assist the Municipal Engineer on making Program of Works of every project of the Municipality.