Experience

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  ORANGE BUSINESS SERVICES INDIA SOLUTIONS PRIVATE LIMITED

  • Pune Area, India

  • Project Manager

    • Oct 2015 - Present
    • Pune Area, India

    Build and executive plans to ensure successful delivery of agreed scope , on time and within budget for various projects.Identifying the key stakeholders across the organization and collaborating with stakeholders in execution of developed plan. Establishing and implementing plans to ensure successful delivery on time and within budget for a variety of projects. Monitor the project progress as per scheduled deadlines for various tasks and taking necessary steps to ensure completion within time, cost and effort parameters and ensure the quality compliance is satisfactory as per the agreed SLA and quality standards. Leading end-to-end of project life cycle from the stage of initiation till monitoring & control including planning, estimation & scheduling, cost estimation & budgeting, working with onshore & offshore teams, updating information to all stakeholders, integrating change control, planning risk responses and contingency planningProjects scoped under : Managed LAN, WLAN, WAN, Teams Telephony, Fortinet, ZScaler

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  Tech Mahindra

  • Pune Area, India

  • Delivery Project Manager

    • Mar 2014 - Oct 2015
    • Pune Area, India

    Develop and executive projects against agreed scope, budget, schedule & customer expectations. Doing this whilst supervising, directing & motivating teams of multi-discipline contractors.Lead E2E Project Manager from Scope, Initiation, Planning, Scheduling, Risk Management, Implementation & Effort estimates till closure of simple, complex and unique customer network requirements.Cross functional team and vendor coordination for better support and development of Bill of Materials for the project procurement.Holding review meetings to monitor progress of the project as per the schedule and budgets, and ensuring timely completion and delivery of the project to the client.

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  SunGard Availability Services LP

  • Pune Area, India

  • Project Manager

    • Jun 2012 - Feb 2013
    • Pune Area, India

    Responsible for Coordinating & Managing scope and complexity projects into Managed Services.Planning and Execution of the project in coordination with stakeholders & various Technical Teams. Responsible for meeting the project timelines. Responsible of Communication of project related updates to various Stakeholders.Customer Satisfaction- Feedback Process Improvement plans.

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  Avaya

  • Pune Area, India

  • On-Boarding Implementation Manager

    • Oct 2011 - Jun 2012
    • Pune Area, India

    Responsible for Coordinating & Managing new & existing scope and complexity account projects into Managed ServicesCustomer Facing Role coordinating activities between Avaya & Customer resources for Network Connectivity & other purchased ServicesAssigning & prioritizing various resources and the groups against the project task.Coordination of project activities with the Client Contacts & various Avaya Teams.Communication related to the projects to the major stakeholders.Responsible for meeting the project timelines.Process Improvement plans.

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  HP

  • Business Planning Analyst

    • Mar 2010 - Oct 2011

    Tools: Work Migration Application, MS Office tools like Outlook, Excel, word, PowerPoint, Share point.Project Management Expertise on this project: Demand Management, Communication Management, Service Improvement, Data Management, Time Management, Solution Support, Process Improvement and Resource Management.Job Description: Supporting the Regional Leads to achieve the Migration and New Business target numbers and provide the projection as per the tool. Working with the Pre-Sales Executives and Solution Architects on the APJ Related deals and track on the Win Probability. Depending on the Win Probability track the project with the receiving (Bestshore) Location SPOCs on achieving the Transition and Steady State Timelines. End-to-End migration from the planning to execution to delivery and steady state to Close through the WMA tool. Coordination with the Accounts Team (Client Teams), Project Managers, Bestshore or Offshore Managers, Resource Managers for the End-to-End Migrations. Health check with the various Sending and Receiving country representatives on the on the Transition and Hiring status. Single point to enter any projects in the tool from the APJ region. Responsible for all the WMA data in for the APJ region. Working closing with the various compliance teams to check on the Contracts, Export Compliance and Regulatory laws of the various countries and Data Privacy validity. Educating user on the WMA tool and conducting regular trainings on the new upgrades on the tool to the global audience. Worked with the different project Manager to identify the opportunity to capture the work in the Tool. Health checks with the Regional Leads on the Risk and Issues on achieve the targets. Support the monthly and weekly data analysis for the region and also handle the MIS for the region. Financial Analysis on the Corporate Funding. Work closely with the Bestshore SPOC on the utilization and the best use of Corporate Funding.

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  Mphasis

  • India
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Offshore Project Manager

    • Nov 2008 - Feb 2009

    Client Supported : Kraft Foods.Tools : Kraft Specific Reporting tool, Microsoft Excel, Word, PowerPoint, MS Outlook and the EDS/HP share point.Project Management Expertise on this project: Communication Management, Reporting, Risk and Issue Management.Job Description:  Responsible of maintaining and updating the risk and the issue logs after the review meeting with all the Kraft PRLC and Workstream Leadership Team. Distributing the Issue and Risk log to all the Key Stake holders on weekly bases. Tracking the action log and informing the stake holders on the actions assigned to them. Maintaining the sharepoint with the all the current reports and action logs. Communicating the stakeholders with all the new meeting invites , the MOMs, various Kraft PLRC and Workstream Lead team updates and other team related communications. Planning of various meeting Agenda’s and Presentation of Meeting Minutes updates.

  • Receiving Migration Manager-India Bestshore Program.

    • Jul 2008 - Feb 2009

    Client Supported: EDS and Mphasis.Tools: Work Migration Application(Company Specific Tool), MS Excel, MS Outlook, word and PowerPoint.Project Management Expertise on this project: Communication Management, Reporting, Resource Management and Migration Activities, Data Management and Demand Management.Job Description:  Worked as a Regional Migration Representative for ITO/BPO Mphasis India. Responsible for the business coming in from all the regions (AMS, EMEA and APJ) to Mphasis India from the WMA tool prospective. Worked on the Demand Migration Office for India. Worked closely with the Resource Management group and the Recruitment team on meeting the hiring timelines. Worked closely with the project stakeholders and the Mphasis Delivery team with getting clarification on the job description, the hiring details, eligibility, Deliverables and SLAs for meeting the project plan and transition timelines. Responsible for all the data in the WMA tool with respect to Mphasis India. Analysis on the utilization of Corporate Funding budget for Knowledge transfer. Educating the Mphasis India Delivery on the Corporate Funding budget and helping them raising the Knowledge transfer IRFs. Ad Hoc data analysis as per the Management team and the India Delivery team on the visibility of the business and also providing the heads up on the projected numbers for Mphasis India for Capacity planning. Training the Mphasis India users on the EMO tool on the Receiving Side (Bestshore) roles and responsibility along with the EMO overview training.

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  EDS

  • Service Desk Operations

    • Feb 2007 - Jun 2008

    Tools: Digital Workflow, Citrix Meta frame, Kraft Service Center, MS Excel, MS Outlook, MS PowerPoint.Project Management Expertise on this project: Incident Management, Service Management, Communication Management and Training.Job Description:  Worked as an Incident Coordinator to improve on the Service Quality.  Managing inbound/outbound calls providing technical support to the Kraft Employees. Worked as a part of the onsite team in EDS, Winchester USA and set the processes and training on process improvement in India.  Performed a key role in setting the process for Kraft Sales Helpdesk team in India. Conducted various Knowledge transfer training for the Kraft Sales process. Was responsible for meeting the targets of AHT/FCR and CSI. Trouble shooting on various Kraft Supported Applications. Strong verbal and written communication skill. Managing the Incident ticket queues assigned for the team and meeting the SLA set by the clients on these incidents. Have worked as a floor support supervisor and have managed team of 20.