Experience

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  Naxum Online Marketing Services, LLC

  • United States
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • HR Champ

    • Jan 2022 - Present

  • Client Champ

    • Feb 2021 - Jan 2022

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  VIRTUAL ASSISTANT

  • London, United Kingdom

  • Staff

    • Jul 2017 - Feb 2021
    • London, United Kingdom

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  Sampa Middle East

  • Dubai, United Arab Emirates

  • Sales Coordinator

    • Mar 2017 - Dec 2017
    • Dubai, United Arab Emirates

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  Convergys

  • Region XI - Davao, Philippines

  • Senior Level Customer Associate

    • Mar 2015 - Apr 2016
    • Region XI - Davao, Philippines

    The company was conversant in the language of customer satisfaction all over the Philippines. Performing duties as follows:• Reporting to the Team leader with weekly score update for evaluation.• Customer services interactions such as account service, billing inquiries, and technical support.• Perform target KPIs (Key Performance Indicator) such as Call Quality for 95%, Average Handle of Time for 345 seconds, Credit Application not more than $0.20 and positive overall customer satisfaction survey.• Using a range of tools and techniques to generate higher net promoter score. • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.• Keep records of customer interactions, process customer accounts, and file documents.

• 

  IBEX | Global

  • Region XI - Davao, Philippines

  • Sales Representative

    • May 2014 - Mar 2015
    • Region XI - Davao, Philippines

    The company was active in Telemarketing providing Internet Service, Cable and Phone plan in United States of America with the following responsibilities:• Gathering data and highlight the products benefit to generate sales. • Create and execute appropriate strategic plans to convey customers in getting the product.• Maintain a RGU (Revenue Generating Unit) of 50%.• Provide direct customer services by informing them of products and services. • Contribute to team effort by accomplishing related results as needed.

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  Holy Cross of Davao College, Inc.

  • Region XI - Davao, Philippines

  • IT Instructor

    • Jun 2013 - May 2014
    • Region XI - Davao, Philippines

    As a college IT instructor, I am responsible in performing duties as follows:• Teach courses in their subject area.• Work with students who are studying for a degree or a certificate or certification or are taking classes to improve their knowledge or career skills.• Develop an instructional plan (known as a course outline or syllabus) for the course(s) they teach and ensure that it meets college and department standards.• Plan lessons and assignments• Work with colleagues to develop or modify the curriculum.• Assess students’ progress by grading papers, tests, and other work.• Advise students about which classes to take and how to achieve their goals.

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  VXI Global Holdings

  • Region XI - Davao, Philippines

  • Customer Service Representative

    • Nov 2012 - Jun 2013
    • Region XI - Davao, Philippines

    The company was active in providing 100% customer satisfaction, engaging and connecting customers through seamless Omni-channel experience especially maintain good relationship with their clients. My responsibilities are:• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.• Receive incoming calls and assist customers in processing money transfer.• Update customer’s account for any changes to a specific transaction.• Process money transfer for business payment.• Provide up to 95% of quality for call evaluation every week.• Generate positive survey for overall customer satisfaction metric.