Experience

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  • Administrator

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  First Parish Church of Berlin

  • Berlin, Massachusetts, United States

  • Administrator

    • Feb 2020 - Present
    • Berlin, Massachusetts, United States

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  Connection

  • Business Systems Analyst

    • Mar 2011 - Nov 2020

    ● Perform stakeholder analysis, interacting with key users and subject matter experts to gather, document, and validate business requirements.● Understand business processes and translate business requirements into solution design, including functional specifications, use cases, epics and stories, workflow diagrams, or other forms of documentation as needed.● Build consensus among key stakeholders to obtain agreement on business requirements and system design.● Work closely with the software development teams to quality assurance to ensure proper understanding of the requirements and test criteria.● Support user acceptance testing, validating that the product works as designed.

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  FFP Global

  • Business Manager

    • Apr 2008 - Nov 2010

    ● Plan and implement new clients from contract and specification process through completion managing IT, Fulfillment, Customer Service, and Finance teams while working closely with Sales team● Present and implement process and technology improvements on a regular basis (including redevelopment of report site)● Independent day-to-day with close relationship to COO, CEO, and CTO● Ensure client goals are met (Sales, Fulfillment Statistics, Call Service Levels, etc.)● Consistent client contact (phone calls, emails, scheduled and ad-hoc meetings) to review programs, increase business and increase results● Provide initial ongoing customer service training● Identify opportunities for improvement within the company● Prepare monthly bills and statements● Re-wrote IT standards documentation● Manage e-commerce, nutruceutical, medical equipment, literature, and merchandise clients● Manage both B2B and B2C clients for fulfillment, warehousing, call center (Inbound and Outbound), e-commerce applications, website integration, website building

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  Wayfair

  • Assistant Marketing Manager

    • Jul 2005 - Apr 2008

    • Established company wide standard of inter-departmental meetings• Manage 7 employees to position against competitor prices and to strategically push products that yield the best ROI• Attend bi-monthly industry trade shows to learn category trends and meet with suppliers to grow business• Created 25 new websites by choosing template, images, arranged navigation structure, analyzed category trends and target markets, created slogans and marketing text• Responsible for 40 websites in keeping product selection and pricing up to date, changing out homepages to reflect current trends and business partnerships, and analyzing site navigation and consistently change strategies to stay ahead• Running promotions including email blast campaigns, site placement, pricing strategies and other creative measures• Developed team relationships by leading bi-weekly customer service product trainings, working closely with keyword search team to ensure advertising dollars are well spent, and advising buyers with strategic line acquisitions • Survey competitive landscape to keep and gain market share • Analyze reports and trends in statistics to influence priorities and decisions