Experience

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  Dort Federal Credit Union

  • Grand Blanc, MI

  • Call Center Representative

    • Apr 2017 - Aug 2022
    • Grand Blanc, MI

    Teller, April 2017 - October 2017

• 

  Premier Truck Group of Chattanooga

  • Ringgold, GA

  • Warranty Administrator

    • Sep 2013 - Jun 2016
    • Ringgold, GA

    Prepare, record and reconcile all warranty claims, submit them to the OEM. Review, correct and re-submit claims that have been rejected. Process very high level of monthly claims to save revenue. Use technical information sources and work with other employees as needed to complete claims. Answer incoming phone calls, close all internal repair orders and other accounting functions as required. Perform Service Advisor duties as necessary

• 

  CarMax

  • Chattanooga, Tennessee Area

  • Business Office Associate

    • Jan 2012 - May 2013
    • Chattanooga, Tennessee Area

    Delivered exceptional service to all customers. Processed all customer vehicle purchases including finance paperwork, assisted customers with questions on tag and title information and processing title transfers, completed DMV paperwork, assisted purchasing team with in-store auctions, handled accounts payable functions, tendered cash transactions, and prepared bank deposits

• 

  Escambia County Schools

  • Pensacola, Florida Area

  • Substitute Teacher, PTA Secretary/Member, Active Volunteer

    • Jan 2004 - Jun 2011
    • Pensacola, Florida Area

    Maintained control of the classroom. Knew and followed the school’s discipline procedures and rules. Taught daily lesson plans. Provided daily feedback information to teachers. Organized a variety of school events. Volunteered for Vacation Bible School with church

• 

  Coach

  • Coach Distribution Center, Jacksonville, FL

  • Customer Service Representative

    • Jun 1999 - Aug 2000
    • Coach Distribution Center, Jacksonville, FL

    Maintained excellent phone stats, phone monitoring and customer surveys. Responded to calls, voice mails, emails and faxes. Utilized various reports to research assortment/availability issues. Monitored orders, researched and resolved return merchandise issues. Provided proof of delivery and tracking information, carrier and address changes, and invoices to expedite shipping

• 

  AT&T

  • Toledo, Ohio Area

  • Small Business Sales

    • Aug 1997 - Apr 1998
    • Toledo, Ohio Area

    Managed accounts $1000 - $5000 in monthly revenue via face to face selling in assigned territory. Generated new revenue. Offered customer satisfaction and business solutions to problems that are unique to small business owners

• 

  KeyBank

  • Debit Card Fraud Department, Toledo, Ohio

  • Customer Service Representative, Unit Leader, Quality Checker

    • Nov 1995 - Aug 1997
    • Debit Card Fraud Department, Toledo, Ohio

    Reviewed all daily dispute files for compliance of Regulations. Tracked productivity statistics for department and individual representatives. Completed annual performance reviews for representatives. Worked daily disputes for bank clientele. Trained new employees. Supported management as needed. Promptly answered and services incoming telephone calls pertaining to the Debit Card product. Met required quota of calls to assist department in maintaining a 1.5% abandon rate and 100% service level. Effectively communicated information to customers and other departments.