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Rebecca Palacios is a seasoned professional with extensive experience in administration and customer service. She has worked as an Enrollment Specialist at The University of Texas Rio Grande Valley, where she managed hundreds of applicants, students, and prospective students' applications, providing exceptional customer service and counseling students on various enrollment processes. Prior to this role, Rebecca worked as a Commercial and Personal lines CSR/Producer at Farmers Insurance, where she designed and implemented effective marketing strategies, contacted potential clients, and sold suitable protection plans. Rebecca holds a Master's degree in Administration in Criminal Justice from the University of Phoenix and a Bachelor's degree in Organizational Leadership from South Texas College, as well as an Associate's degree in HISTORY from South Texas College. She is proficient in multiple languages, including English and Spanish. Rebecca's skills include customer service, marketing, sales, and counseling, with experience in managing multiple tasks, maintaining records, and providing excellent customer service.

Credentials

  • Work Smarter with Microsoft Excel
    Microsoft
    May, 2024
    - Apr, 2026
  • Diploma in Human Resources (HR)
    Alison
    Sep, 2023
    - Apr, 2026
  • Foundations: Data, Data, Everywhere
    Google
    Aug, 2023
    - Apr, 2026

Experience

    • Procurement Executive
      • Apr 2024 - Present

    • Enrollment Specialist
      • Oct 2019 - Apr 2023
      • Edinburg, Texas

      *Manages hundreds of applicants, students, and prospective students' applications.*Provides a one-stop help to students with regards to admissions, enrollment and financial aid to prospective and current students using the best customer service practices.*Distributes, collects and reviews forms for completeness as well as researches student inquiries.*Counsels students on all Enrollment Services processes including but not limited to payment processes and requirements, sources of funding and other related areas.*Assists students in completing Enrollment Services applications, forms, and other transactions.*Informs students of deadlines.*Advises students concerning disbursement policies and procedures.*Maintains knowledge of regulations, eligibility, and documentation requirements concerning financial aid, admissions, and registration.*Responds to customer inquiries regarding Enrollment Services forms, records, policies, and procedures.*Advises students regarding standard financial aid options and the availability of other supporting programs and refers the students to the respective subject matter expert for in detail counseling.*Reviews and verifies accuracy and completeness of applications and other documents.*Provides assistance and general knowledge in the completion of Enrollment Services applications including but not limited to Financial Aid, Scholarship, and Admissions applications.*Maintains up-to-date knowledge of regulations, policies and procedure regarding, Admissions: application process, application completion, orientation, and deadlines; Financial Aid: financial aid process, program eligibility requirements, and the financial aid process; Registration: registration process, policies, and deadlines; Billing: billing process, policies, and deadlines.*Serves as a contact person for assigned student cases.

  • Farmers Insurance
    • McAllen, Texas, United States
    • Commercial and Personal lines CSR\Producer
      • Apr 2015 - Aug 2019
      • McAllen, Texas, United States

      Designing and implementing effective marketing strategies to sell new insurance contracts or adjust existing ones*Contacting potential clients and creating rapport by networking, cold calling, using referrals, etc.*Appraising the wishes and demands of business or individual customers and selling the suitable protection plans*Collect information from clients on their risk profiles in order to offer them the proper solution*Prepare reports to shareholders on the success of your business endeavors*Retain continuous awareness of transactions, sales and terms and keep relative records*Check insurance claims to solidify trust and safeguard reputation*Frequently replenish job-specific knowledge and apply it on the field*Invoicing

  • Pronto Insurance
    • San Juan, Tx
    • Insurance Representative
      • Sep 2014 - May 2015
      • San Juan, Tx

      *Designing and implementing effective marketing strategies to sell new insurance contracts or adjust existing ones*Contacting potential clients and creating rapport by networking, cold calling, using referrals, etc.*Appraising the wishes and demands of business or individual customers and selling the suitable protection plans

Education

  • 2020 - 2022
    University of Phoenix
    Master's degree, Administration in Criminal Justice
  • 2016 - 2019
    South Texas College
    Bachelor's degree, Organizational Leadership
  • 2016 - 2018
    South Texas College
    Associate's degree, HISTORY

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Human Resources.”

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