Okay, let’s tackle this. So Rebecca Kozodoy-Pins has ITIL Foundation Certified and ITIL Expert Certified, which indicates her expertise in IT Service Management. She is based in Holden, Massachusetts, which is a smaller location with lower costs of living. IT professionals with similar certifications and experience in smaller locations tend to charge lower rates compared to those in larger cities like Boston. According to ITIL salary benchmarks, the average hourly rate for ITIL certified professionals in the US is around $75-$125. Considering Rebecca’s experience and certifications, I would estimate her hourly rate to be around $100, which is slightly above the average. However, this is still a rough estimate and may vary based on specific industry demands and company requirements.