Experience

• 

  Faya MTL

  • Montreal, Quebec, Canada

  • Co-Owner

    • Jan 2023 - Present
    • Montreal, Quebec, Canada

• 

  Framestore

  • Montreal, Quebec, Canada

  • Systems Project Manager

    • May 2022 - Present
    • Montreal, Quebec, Canada

• 

  TransPerfect

  • United States
  • Translation and Localization
  • 700 & Above Employee

  • Project Manager Team Lead

    • Mar 2021 - May 2022

    Leading and mentoring junior team members / project managersSurpassing clients’ expectations by ensuring the team exceeds their individual goalsConducting one-on-one meetings and executing training sessions with direct reportsOptimizing team operations by implementing new processes

  • Senior Project Manager

    • Dec 2020 - Mar 2021

    Coordinated activities between internal and external groups to ensure customer requirements were fully understood and delivered on scheduleCommunicated with stakeholders and team members the schedule, risk level and scope through projects lifecycleEnsured strict adherence to deadlines and budgets and ultimately produced high quality deliverablesDedicated to the continuous growth and management of a high volume client with an approximate annual revenue of $3M

• 

  SDL

  • United Kingdom
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Project Manager

    • Oct 2019 - Dec 2020

    Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpointsDeveloped implementation methodologies to rein in project costs while meeting key milestones Administered and initiated projects, including managing costs, schedule and performanceAchieved project deadlines by coordinating with over 18 different teams across the world to manage project flow Recognized, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance

  • Associate Project Manager

    • Jan 2017 - Oct 2019

    Managed bookkeeping, prepared budgets and costreportsReported on status for each project to appropriate stakeholdersClosely collaborated with project members to identify and quickly address problemsDelivered high level of service to clients to both maintain and extend relationship for future business opportunities

• 

  Fido Mobile

  • Montreal, Canada Area

  • Equipment, Operation Synergy Representative

    • May 2011 - Sep 2014
    • Montreal, Canada Area

    Managed high levels of call flow and responded to technical support and channel care needsPreserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfactionUsed company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutionsEducated customers on promotions to enhance sales and provided award-winning customer service by offered advice and assistance to customers, paying attention to special needs or wants