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Raymonde Abou Diwan Pmp
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English Full professional proficiency
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French Professional working proficiency
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Arabic Native or bilingual proficiency
Bio
Experience
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Senior Customer Service Manager
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Oct 1997 - Present
Develop and implement customer service policies and procedures Define and communicate customer service standards Review, assess, negotiate and sell customer service contracts Oversee the achievement and maintenance of agreed customer service levels and standards Direct the daily operations of the customer service team Plan, prioritize and delegate work tasks to ensure proper functioning of the department Ensure the necessary resources and tools are available for quality customer service delivery Review customer complaints Track customer complaint resolution Handle complex and escalated customer service issues Monitor accuracy of reporting and data base information Analyze relevant data to determine customer service outputs Identify and implement strategies to improve quality of service, productivity and profitability Evaluate performance, manage and motivate team Identify and address team training and coaching needs
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Office Manager
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May 1993 - Sep 1997
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Education
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2017 - 2017Institute of Project Management
Project Management Professional, Above Target -
1990 - 1993
USJ - IUT
Bachelor of Science (BS), Business Computers -
College Notre-Dame des Soeurs Antonines Hazmieh
Suggested Services
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Industry Focus. “Software Development”
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