Experience

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  Capricorn Society Ltd

  • Perth, Australia

  • Senior Business Analyst / Project Manager/ Business Relationship Management

    • Jan 2017 - Present
    • Perth, Australia

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  Kingstown College - Australia

  • Perth, Australia

  • Executive Coach, Lecturer and Faculty Member

    • Feb 2016 - Present
    • Perth, Australia

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  Self employed - part time

  • Perth, Western Australia

  • Enjoyologist / Hypnotherapist / Facilitator / Executive & Life Coach

    • 1994 - Present
    • Perth, Western Australia

    • Working with clients / businesses to improve what is working and remove blockages through the application of professional techniques. • Facilitate clients overcoming procrastination and mental barriers freeing themselves of phobias, fears and self-imposed limitations.• Develop and deliver training from sales, team building, customer experience to conflict resolution and mental health.• Deliver courses and public presentations on mind mastery, promoting responsibility for one's own life. Providing training in the necessary life skills to empower people to tap into their unlimited potential.• Training analysis, course development and Return On Investment (ROI) measurements

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  Multiple General Insurers / Brokerages

  • Australia, New Zealand, Ireland and Egypt

  • Insurance Industry

    • 1980 - Feb 2016
    • Australia, New Zealand, Ireland and Egypt

    I joined the insurance industry filling a gap before university in 1980 and decided to stay, spending over thirty years enjoying various roles and responsibilities within the industry spanning both hemispheres.From claims to commercial under writing and International corporate to family / local brokerages,From front desk to business analysis, I have had the pleasure of experiencing the industry from multiple perspectives. Insurance is a people's industry, feeding my passion of enhancing both how we practice business whilst engaging the people within and their professionalism in servicing their customers.

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  Lumley General Insurance (N.Z.) Ltd.

  • New Zealand
  • Insurance
  • 100 - 200 Employee

  • Senior Business Analyst.

    • 2005 - 2010

    • Managed and facilitated workshops (requirement gathering through to training)• Business case construction, gap analysis, process mapping and solutions design.• Senior (SME) for the KOUKIA project. (Migration from legacy systems to new CRM) • Effectively acted as mediator between stakeholders and development teams.• Expand working knowledge of various Agile / OO / waterfall development methodologies. • Complete assigned projects involving varying levels of both systematic and procedural advancements. • Build effective inter-departmental relationships with key personnel both internally and externally. (Software development was conducted in Melbourne)• Advocate the User’s / customer’s experience with interface development• Chair the Business Focus Group directing the group towards effective and timely directives.

  • Business Analyst

    • 2003 - 2005

    • Manage assigned projects from BAU and PMO office.• Develop and implement successful desktop / software training programs.• Identify and implement procedural adjustments increasing overall proficiency.• Design, develop and implement coordination system for National Assessors Network. • Implement streamlined communications with brokers applying effective use of available technologies.• Chairperson of Project Priority Group.• Presidency of Lumley Social Club.

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  PADI

  • NZ, Australia, Vietnam, Thailand, Egypt and Dominican Republic

  • PADI Master Instructor / Dive Center Manager

    • 1993 - 1999
    • NZ, Australia, Vietnam, Thailand, Egypt and Dominican Republic

    • Market and coordinate PADI Instructor Development Courses. • Develop international recognition of center. (61% return rate.1997 Gulf Marine, Egypt))• Design and implement / enhance a Health & Safety policies and training.• Developed and conducted technical diving courses. • Developed and implemented local staff training to meet international standards.• Licensed over 400 students (100+ to professional levels) • Manage staff both locate and internationals and the daily operations of the centers.