Experience

• 

  Gresham College

  • London, England, United Kingdom

  • Council Member

    • Apr 2016 - Present
    • London, England, United Kingdom

• 

  Ray Long Consulting Limited

  • Bramley, Guildford, UK

  • Director

    • Nov 2017 - Present
    • Bramley, Guildford, UK

• 

  The Open University

  • Various

  • Associate Lecturer

    • 1993 - Present
    • Various

    Associate Lecturer in Business Studies, including leadership, strategy, finance, marketing, project management and technological innovation.

• 

  Worshipful Company of Information Technologists

  • London, England, United Kingdom

  • Master

    • Oct 2019 - Oct 2020
    • London, England, United Kingdom

• 

  Frimley Health NHS Foundation Trust

  • Frimley, Surrey, UK

  • Non Executive Director

    • Apr 2017 - Mar 2020
    • Frimley, Surrey, UK

• 

  BPDTS Limited

  • London, United Kingdom

  • Chief Executive Officer

    • Aug 2016 - Dec 2017
    • London, United Kingdom

    CEO, Director and Accounting Officer of the Government-owned company Benefits and Pensions Digital Technology Services (BPDTS) Limited (circa 500 staff, £65m annual turnover).

• 

  BCS, The Chartered Institute for IT

  • London, England, United Kingdom

  • President

    • Apr 2016 - Apr 2017
    • London, England, United Kingdom

• 

  Department for Work and Pensions (DWP)

  • London, United Kingdom

  • Director

    • 2014 - Aug 2016
    • London, United Kingdom

    Director of DWP's Applications Development, Maintenance and Support (Government Major Projects Portfolio) Programme. Previously Director of Technology Platforms and Senior Responsible Owner, Infrastructure Modernisation Programme, with accountability for the delivery of a programme of IT projects including the Government Gateway, the Department's Customer Information System, modernisation of its VME-based business systems, roll-out of new desktop and mobile services, electronic signing in local offices, scanning of paper mail, data exchanges with Local Authorities, and changes related to Scottish Income Tax (annual budget £50m+). Cabinet Office Gateway High-Risk Review Team-Leader, Civil Service Fast-Stream Assessor and Non-Executive Advisor to The Royal Society of Medicine.

• 

  HM Revenue & Customs

  • London, United Kingdom

  • Change Director

    • Jun 2011 - Sep 2014
    • London, United Kingdom

    Director, Business Tax Change (2011-13) and Corporate Services Change (2013-14). Initially responsible for the delivery of a £100m+ Change Portfolio of eight programmes and 29 projects relating to Large Business, SMEs, Excise and Customs, Managing Avoidance Risk and a new Agent Strategy, as well as internal Efficiency, Organisational Development and PaceSetter (Lean) Roll-Out programmes. From 2013, accountable for the delivery of Change Portfolios relating to Finance, Human Relations, ICT, Legal Services, Security and Strategy. External work included advising the Cabinet Office and HM Treasury on NHS, Home Office and Ministry of Defence programmes, and the Scottish Government on preparations for the 2014 Commonwealth Games.

• 

  Office of Government Commerce/Cabinet Office

  • London, United Kingdom

  • Director, Major Projects

    • Apr 2008 - Jun 2011
    • London, United Kingdom

    Director, Major Projects. Leader of in-depth assessments of the Government’s largest major programmes and projects for HM Treasury’s Major Projects Review Group, including London 2012, Building Schools for the Future, the National Identity Scheme, the NHS National Programme for IT, the Carbon Capture and Storage programme and the Social Housing PFI programme, ensuring compliance with and monitoring the progress of recommendations made and providing personal support to programmes and projects as required.

• 

  NHS Connecting for Health

  • Leeds, United Kingdom

  • Programme Director

    • Apr 2007 - Mar 2008
    • Leeds, United Kingdom

    Programme Director responsible for delivery of the ‘Choose and Book’ service and support of the NHS 18-week programme (annual budget £100m+). Delivered two upgrades of Choose and Book and increased take-up of the service from 38% to 50% in twelve months.

• 

  Northern Ireland Business Development Service

  • Northern Ireland

  • Chief Executive/Senior Civil Servant

    • 2004 - 2007
    • Northern Ireland

    Chief Executive of the Northern Ireland Business Development Service (BDS). Accounting Officer for 250 staff and £12million pa running costs responsible for the delivery of shared services to the eleven Government Departments of the Northern Ireland Civil Service, their Executive Agencies and the wider public sector. Formulated a new business strategy for the Agency involving the establishment of new strategic relationships with external partners, withdrawal from some markets and a move to hard charging and a correspondingly more commercial style of operation, and turned around performance of the failing Northern Ireland Civil Service and Northern Ireland Office telephony contact centre service, reducing average answer times by 67%. Non-Executive Director of Momentum (www.momentumni.org). Interim post at NI Department of Education prior to return to England after merger of BDS with two other organisations in 2006.

• 

  Department of the Environment, Transport and the Regions

  • London, United Kingdom

  • Head of IT and e-Business

    • 1999 - 2004
    • London, United Kingdom

    Constructed IT and e-Business Strategies and associated delivery plans for DETR and its successor organisations: DTLR, DfT and the Office of the Deputy Prime Minister (budget of £50million+ pa prior to split of Department). Reorganised the IT/e-Business Department and established a new culture, emphasising its business strengths and encouraging partnerships with customers to deliver solutions to business problems rather than focusing on the role of technology. Whitehall and Industry Group attachment to IBM during 2002.

• 

  Department of Health

  • London, United Kingdom

  • Deputy Director of Information Services

    • 1997 - 1999
    • London, United Kingdom

• 

  Ministry of Agriculture, Fisheries and Food

  • London and Guildford

  • Various IT-related posts

    • 1989 - 1997
    • London and Guildford

    Head of Business Analysis and Consultancy, Head of IT Strategic Planning and Assistant Director responsible for IT Strategies and Applications.

• 

  Post Office, DHSS, CCTA

  • Choppington, Newcastle-upon-Tyne and London

  • Various posts

    • 1975 - 1989
    • Choppington, Newcastle-upon-Tyne and London

    Various posts at the Post Office, the Department of Health and Social Security, and the Central Computer and Telecommunications Agency.