Experience

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  National Bank of Kuwait

  • Kuwait
  • Banking
  • 700 & Above Employee

  • Access Management Center Senior Officer

    • Jan 2015 - Present

    Being a member of Access Management center (AMC), I am accountable of conducting security measures to maintain the security level protecting NBK’s data confidentiality, dealing continuously with sensitive information and providing 24 / 7 support to NBK’s business. below is a short summary of my tasks: Role based access control ( RBAC ) on core banking financial and non-financial applications , User level access management, Change Management, granting / revoking access to the required applications after making sure that all required security checks are passed successfully in conformity with the ISO, Risk Management and Central Bank of Kuwait (CBK) strict guidelines and regulations. Systems reviews: these are security checks conducted for each application making sure only authorized users have the required access only. Documentations: this task consist of creating an application manual on how to use each and every application on a very detailed level with full explanation. Reporting is a major essential part of our daily tasks were several reports are required to be extracted based on the needs.

  • Efficiency and Governance Analyst

    • Jan 2013 - Jan 2015

    Being a member of EnG (Efficiency and Governance team), I was responsible of conducting efficiency studies and benefit realizations studies:- Process Assurance Analyst, I am responsible of implementing COBIT 5 across all NBK.- Quality Assurance Administrator, providing Q.A. checks over all IT related documents.- Central Repository Administrator, I am accountable of managing the Central Repository that holds process and process related documents.

  • Business Testing Coordinator:

    • Jan 2012 - Jan 2013

    During this period of time, had a parallel task assigned to me from Project Management Office (PMO) to: Coordinate between PMO and Information technology ( Development and Testing)I was responsible for the accomplishment of Business Requests ( BR’s) testing.My role was to test the functionalities of each application and making sure that it meets business needs in coordination with business using TFS and MTM.

  • Computer Systems Analyst

    • Jan 2010 - Jan 2012

    Being a member of I.T. service desk for 3 years was essential to build knowledge in overall bank operations dealing on daily basis with Incident Management. Contributed to the process of planning, implementing, preparing the infrastructure resources, collecting data, and testing for Shorouq.( NBK new core banking system project, completed May 2010) Working closely with developers from one and end users from the other side to ensure proper communication to accomplish the most effective solution in the shortest time possible Providing training to users on how to use new functions of new system. Regular usage of multiple systems: T24, B24, ATM monitoring, Host, Remedy, Dameware, Active directory and MS Office suite. Preparing daily, weekly and monthly reports to Management using Remedy the incident management tool. Follow up an incident from the moment of occurring till the fix by asking What, Where, Magnitude, Users impacted, and how to avoid it in the future. Ability to properly manage local and international users while working under pressureTechnologies used: C++, C#, SQL Server and Perl.Software packages used: T24, B24, Remedy, Dameware, MS Office SuiteIDEs used: Visual Studio NET 2003

  • Relationship Officer / Sales Officer

    • Dec 2007 - Jan 2010

    Being in direct contact with customers, I collected an excellent business background especially by using the applications like Bancs link, CRM, Ci-Net, BSC… boosted my carrier which enabled me to efficiently analyze applications incidents also to understand users needs.

• 

  My own

  • Lebanon

  • Programmer / Network Administrator

    • Jan 2002 - Jun 2006
    • Lebanon

    As Computer programmer I was involved in creating and maintaining custom made applications for: Stock Control (Supermarkets – Warehouses): Dealing with Barcode: creating, encoding, decoding, and managing stock database. Clinics: full database design and V.B. Forms: Patients files, Doctors… Web Design: assisting in creating multiple simple and advanced projects websites. As CCNA certified I was dealing with the configuration, installation and maintenance of switches and routers. Also connecting small LANs network that includes Crimping, cabling… Installing and managing wireless routers(Encryption with Wi-Fi Protected Access (WPA or WPA2), SSID Working as satellite dish technician (installation, crimping, programming, maintenance).Technologies used: C, C++, HTML, XHTML, PHP, Asp.Net, Java, Java Script, VB.Net, SQLFrameworks used: .Net, Java Beans, T-SQLIDEs used: Visual Studio .net 2003, SQL Server