Experience

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  ideaForge

  • Product Manager

    • Oct 2022 - Mar 2023

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  Exicom Tele-Systems Limited

  • Gurugram, Haryana, India

  • Manager Corporate Strategy

    • Jan 2021 - Oct 2022
    • Gurugram, Haryana, India

    Built a new business vertical for Exicom from scratch: • Developed and executed new market launch strategies for emerging battery businesses (Drones, Power Tools, and Warehouse Robotics) in India, inclusive of marketing channel strategy, investment strategy, and product strategy;• Identified and evaluated key market problems and collaborated with R&D to develop a product roadmap utilizing existing technology platforms to solve identified market problems• Developed strategic plans and set timelines for evaluation, development, and deployment of all commercial decisions and strategies including setting product prices, B2B payment terms based on customer forecasts, etc.• Became an expert on customer needs and market insights for this new vertical and worked directly with CEO and Strategy Head for future activity and strategies for growthConceptualized and launched the company's first B2C platform for 4-Wheelers EV users• Conceptualized value propositions and conducted customer surveys to test product offerings, and customer willingness to pay• Analyzed and interpreted customer insights to improvise product offerings• Liaised with Product and Content team to create user workflows and UI for App development and modeled pricing for the new offering• Identified scalable marketing strategies and collaborated with internal marketing teams to test them against the target audienceLed Lithium-ion cell sourcing (major material in a battery) strategy for the new vertical- Industrial Application • Identified customer and product requirements (battery chemistry, battery life, end-user application, etc. ) and mapped them with the company's existing lithium(Li) resources; Identified• Developed executive-level material and points of view on topics considering the market dynamics and industry outlook

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  Uber

  • Gurgaon, India

  • Program Manager

    • Nov 2018 - Jan 2020
    • Gurgaon, India

    Led Uber India's customer service transformation program-Managed end to end transformation of in-person customer support to a virtual one through Virtual Kiosks; reduced in-person facilities and headcount support cost-India was the only region across Uber World, to introduce Kiosks at such a large scale in shortest time which led to a massive increase in trips deflectionLed Uber India SA innovative insourcing/cost optimisation program:-Developed and implemented a Quality control mechanism for the house phone support service including content creation and training; increased Customer Satisfaction Index Implemented Women's Safety Campaign and Driver Training:-Operationalised Gender sensitisation trainings to driver partners across major cities within India

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  PwC India

  • India
  • Business Consulting and Services
  • 700 & Above Employee

  • Senior Consultant

    • Apr 2018 - Oct 2018

    Salesforce Rationalisation for Asia's largest plastic processor of moulded products:-Created an ‘as-is’ organogram through process appreciation workshop and one-on-one interviews with senior leadership to capture and validate process flows, interfaces, manning ; Identified # of unique positions/rolesActing COO as part of Insolvency Resolution of a Steel Manufacturer with a default of $1.74B:- Part of Insolvency Resolution of a Steel Manufacturer with a default of $1.74B As part of the operations control team, I was responsible for managing operations in the interim- Undertook initiative to run demand planning for bulk material & consumables, operations controltower and Daily Operation Meetings which led to a positive impact on operating cash flow- Conducted detailed P&L analysis of indirect cost

  • Consultant

    • Dec 2016 - Mar 2018

    -Carried out a cost and margin structure mapping of the rice industry with key industry, risks and mitigation plans-Carried out site visits to; different players of the value chain including stockists, super stockists, retailers and CFA’; created end to end rice value chain-Identified regional realization and strategy across distribution channels for the client to drive profitability

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  Mazars India

  • Gurgaon, India

  • Senior Business Analyst

    • Aug 2016 - Nov 2016
    • Gurgaon, India

    Developed a market entry strategy for a Turkish auto component client entering Indian sector; including addressable market, OEM industry trends and growth drivers, competitors profiling and pricing strategy

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  RACL Geartech

  • New Delhi Area, India

  • Internal Consultant

    • Nov 2014 - Jul 2016
    • New Delhi Area, India

    Diversification Strategy•Developed company’s diversification strategy into aerospace manufacturing; developed profitability feasibility analysis and investment plan for 5 yearsOperations Excellence•Optimized processes by developing an Activity Based Cost model through creation of an economic map of organization’s expenses and activities to drive profitability ;achieved 20 % increase in mean time between failures for service cost centres•Designed and implemented a Statistical Process Control system in the organization; conducted process capability studies and implemented statistical tools for ongoing process improvement;•Brought paradigm shift from product control to process control with projected reductions in cost of poor quality from 6.7 % sales to 4.2 % sales to create INR 2.4 Cr benefits over a span of one year.Supply chain Optimization•Developed a material tracking system solution over a tablet application to track variety of over 300 products with an average volume of 16,000 per month.

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  euNetworks

  • London, United Kingdom

  • Marketing Intern

    • Jul 2014 - Aug 2014
    • London, United Kingdom

    Conducted competitor analysis for a European bandwidth infrastructure company by identifying and evaluating their current and potential competitors; created a competitor profiling model based on 50 KPI’s

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  Warwick Business School

  • MBA Consulting Projects

    • Sep 2013 - Jul 2014

    Retail Operations Management • Carried out a value adding/non value adding activity method; recommended a systematic inventory control system; 2S implementation and outsourcing sampling plan to reduce cost of qualityValuation of an Organization• Calculated a negotiation price of an organization for acquisition purposes based on discounted cash flow analysis; predicted cash flows for the next 5 years; worked with internal and external data for the last 4 years.

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  RACL Geartech

  • New Delhi Area, India

  • Business Analyst

    • Oct 2010 - Jul 2013
    • New Delhi Area, India

    Productivity Improvement Program, Theory of Constraints• Identified constraints in the organization’s manufacturing processes and synchronized production to those constraints by implementing Drum-Buffer-Rope (DBR);created constraint based demand planning for over 200 products.• The improved constraint capacity led to improvement in customer deliveries from 70 to 85 %. Six Sigma Program: In-house Defect Reduction .• Conducted a Pareto analysis for internal product defects based on products’ associated economic value. • Collected internal and external data for 150 products and created a databased model to identify root causes for the defects; Inward Demand Planning• Ensured uninterrupted supplies of input material by developing an input material planning system; worked on delivery schedules of over 400 products with respect to their lead times and conducted on capacity calculation of over 100 equipments.