Bio
Credentials
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Freshservice Implementation Specialist Certification
FreshworksJan, 2022- Apr, 2026 -
Freshservice Expert Certification
FreshworksOct, 2021- Apr, 2026
Experience
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Flycast Partners
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Tampa/St. Petersburg, Florida Area
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Sr. Support Analyst
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Jan 2017 - Present
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Tampa/St. Petersburg, Florida Area
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Technical Support Analyst
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Oct 2008 - Nov 2016
Provide support on BMC Footprints Service core clients and partners facing issues, configuration and administration needs. Became the point of contact for overseas partners/resellers while in Numara. Built Windows based virtual machines as a test environment for the NJ support team with SQL Server Management Studio, Active Directory and Exchange server features for testing Footprints with DB, LDAP and email issues. Test solutions/patches or bug fixes provided by developers before release to customers. Create knowledge base articles useful for supports alike and customers to explore product features and solutions.
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Technical Support
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Aug 2008 - Oct 2008
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System Administrator
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Sep 2002 - May 2008
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Maritime Academy of Asia and the Pacific
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Philippines
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Network Support Engineer
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Apr 2001 - Aug 2002
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Philippines
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Education
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1996 - 2001Pamantasan ng Lungsod ng Maynila
Bachelor's degree, Computer Engineering
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References
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