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Raphael Morcos profile image

Raphael Morcos

Duty Manager - Operations at Wafi Group
Intro Book
Seasoned hotel management expert with extensive experience in front office, customer satisfaction, and property management systems.
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Location
Dubai, United Arab Emirates, AE
Languages
  • Arabic -
  • English -
Skills
  • Hotel Management
  • Front Office
  • Customer Satisfaction
  • Property Management Systems
  • Financial Reporting
  • Show all
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Bio

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Raphael Morcos is a seasoned hotel management professional with 20+ years of experience in front office, customer satisfaction, and property management systems. He has held various roles in luxury hotels, including Duty Manager, Service Manager, and Front Office Manager.

Experience

  • Wafi Group
    • Dubai, United Arab Emirates
    • Duty Manager - Operations
      • Jul 2016 - Present
      • Dubai, United Arab Emirates

  • Shangri-La Hotels and Resorts
    • Dubai
    • Service Manager - Rooms Division
      • Sep 2014 - Jul 2016
      • Dubai

  • The Ritz-Carlton Hotel Company L.L.C.
    • United States
    • Hospitality
    • 700 & Above Employee
    • Front Office Manager
      • Sep 2011 - Jan 2014

    • Assistant Front Office Manager
      • Oct 2009 - Sep 2011

    • Duty Manager
      • May 2008 - Sep 2009

  • Sheraton Montazah Hotel
    • Alexandria, Egypt
    • Front Office Shift Leader
      • May 2005 - May 2008
      • Alexandria, Egypt

  • Africana Hotel
    • Alexandria, Egypt
    • Assistant Front Office Manager
      • Feb 2004 - May 2005
      • Alexandria, Egypt

  • Beau Site Hotel
    • Marsa Matruh, Egypt
    • Front Desk Agent / Front Desk Shift Leader
      • Jun 1999 - Feb 2003
      • Marsa Matruh, Egypt

Education

  • 1998 - 2002
    Faculty Of Commerce, Accounting Section, Alexandria University, Egypt
    Bachelor's degree, Accounting

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Industry Focus. “Retail”

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