Experience

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  Canadian Canning Inc.

  • Canada
  • Packaging & Containers
  • 1 - 100 Employee

  • Marketing Manager

    • Apr 2021 - Present

  • Customer Service Specialist

    • Mar 2021 - Present

    • Worked in a high-pressure, client-facing role prioritising between immediate tasks and assigned work loads• First point of contact for clients at the office; oriented them with Canadian Canning Inc.• Communicated effectively and accurately by answering all client inquiries, providing information requested and directing them to the next course of action• Managed the office budget allocated for administration• Created guidelines, procedures, checklist • Responsible for scheduling monthly client reviews and follow ups• Organized and executed participation in promotional activities and trade shows• Coordinated with manufacturers and production managers to track goods, monitor timely shipment at warehouse and further facilitate delivery to clients• Reviewed contracts and other generic documents for inconsistencies and ensured that they match the company guidelines• Maintained utmost confidentiality

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  Banz Refining Inc

  • Oakville, Ontario, Canada

  • Customer Care Asst. Manager

    • Feb 2018 - Feb 2021
    • Oakville, Ontario, Canada

    CUSTOMER CARE ASST. MANAGER​​ • Served as the first assistant to the production supervisor, supporting all aspects of production, customer care and office management• Maintained records of all shipment, deliveries and material orders (inventory)• Problem solved for each department to maintain timely completion of jobs and meet strict deadlines - known as the “go-to-person”• Worked to alleviate executive overload by handling all customer interactions for company including -email, phone and fax interactions• Worked to ensure quality service and addressed and resolved all customer issues• Co-ordinated and scheduled all company meetings, appointments, interviews and travel arrangements for supervisors and managers• Trained 2 administrative assistants during a period of company expansion, ensuring that they pay explicit attention to company policies and minute details• Developed new filing and organizational practices, saving the company $3000/- per year in contracted labor expenses• Maintained utmost discretion and confidentiality while dealing with sensitive topics• Managed travel and expense reports for department team members

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  Gold Spade Inc

  • Toronto, Canada Area

  • Sr. Marketing Manager

    • Jun 2017 - Feb 2018
    • Toronto, Canada Area

    • Implemented advertising campaigns to promote client events and shows in a targeted, effective and timely manner• Developed communication strategies and information programs, publicized activities and events, and maintained media relations on behalf of businesses• Initiated market research studies and analyzed findings to monitor customer usage patterns, trends and service feedback to ensure continued quality and implemented changes as necessary• Negotiated with media outlets; (radio, print, internet, and television) for comprehensive media coverage for events and shows• Recruited, trained and coached over 150 volunteers for events, while ensuring they were recognized for their contribution• Established and maintained a friendly and professional rapport with local business owners and created an extensive network for future events • Enhanced corporate image and positive relationship in the community by creating and expanding community relations• Effectively resolved problems, decreased turnaround time by 10%, which improved operations to provide seamless customer service

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  EARTH ANGELS

  • Mumbai, India

  • EARTH ANGELS, Mumbai, India DIRECTOR/OWNER OPERATOR

    • Oct 2007 - Mar 2017
    • Mumbai, India

    • Assessed business opportunities and developed strategies to augment revenue• Developed and implemented an annual business plan and promotional calendar to drive sales and engage targets – secured 100+ clients in the second year itself• Planned, developed and executed various Marketing and PR initiatives via multiple channels including e-commerce, social media, events/tradeshows and industry association to promote the corporate brand• Successfully led and managed the launch of the new company website including SEO/SEM • Established a merchandising arm, catering to the promotional and brand enhancement needs of Banks, FMCGs, and Pharmaceuticals across India. Spearheaded the product selection, product creation, international sourcing (Canton Fair,) marketing, administration and client engagement domain for ten years • Clients included: Birla Sun Life Insurance, ICICI Bank, IIFL Securities, First Rand Bank, Disney Channel, History Channel etc.• Furthermore, designed and curated promotions for internationally renowned events such as Sunburn, The Auto show and the One World Event in London.

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  STUDIO 2100 (NAVJEEVAN FILMS)

  • Mumbai, Maharashtra, India

  • Vice President Operations

    • May 2000 - May 2006
    • Mumbai, Maharashtra, India

    • Executed and managed the first-ever international soccer event in India – The Sahara Super Soccer Cup • Scouted and recruited 13 international soccer teams (Chile, Columbia, Bosnia, Uruguay etc.) to play in India • Organized and managed teams and matches to be played simultaneously in 3 designated cities all over India • Managed international logistics for 1000 people spread over 3 cities • Managed a staff of 25 full time and 100 part time employees and oversaw the smooth and efficient running of operations • Effectively spear headed the operations of the film project ‘Hum Kaun Hai’ - starring Amitabh Bachchan & Dimple Kapadia• Handled logistics for the entire film crew at an outdoor location for 3 months. • Supervised the pre and post production of the film ‘Har Pal’ starring Shiney Ahuja and Preity Zinta & directed by Jhanu Barua (9 time National Award winner) - from the inception to the advertising and publicity design

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  ANTAH UTV MULTIMEDIA & COMMUNICATIONS SDN. BHD.

  • Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia

  • International Business Development

    • Feb 1998 - Mar 2000
    • Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia

    • Achieved projected business plans and targets and marketed services to broadcasters and international airlines.• Increased business by 45% by introducing new lines of services to the airlines – print and audio.• Reduced cost of sourcing television content by producing it in-house. Saved the company $100,000/ per year by shifting post-production facilities to India• Headed international Sales and Acquisitions of original software content by marketing the libraries of Antah – UTV (Malaysia), UTV International (Singapore) and UTV (India) to international broadcasters• Participated and represented the company at MIP Asia. • Streamlined systems and processes and followed up on collections.• Brought down operational costs by 9% by cutting down on overheads. • Managed PR for the Chairman (Ronnie Screwvala) and the company

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  CREST COMMUNICATIONS LTD.

  • Mumbai, India

  • PRODUCER – IN FLIGHT ENTERTAINMENT

    • Jan 1995 - Feb 1998
    • Mumbai, India

    • Founded the in-flight entertainment division at Crest Communications • Conceptualized and created animated title sequences for our national carrier Air India and subsequently to the other airlines we serviced• Stimulated business growth of Rs.2.5 million within the 1st year of operations contributing to the top line of the company• Established SBUs and planned the optimization and running of studio equipment • Marketed the animation division to Studios in the US. (Lion Heart, Industrial Light and Magic, Nickelodeon etc )• Achieved a healthy 60% growth in the top line