Experience

• 

  Knack Global

  • India
  • Hospitals and Health Care
  • 700 & Above Employee

  • Operations Manager

    • Jan 2024 - Present

  • Assistant Manager

    • Dec 2021 - Jan 2024

  • Senior Team Lead

    • Jan 2021 - Dec 2021

• 

  Omega Health Care

  • Banglore

  • Team Lead

    • Oct 2019 - Jan 2021
    • Banglore

• 

  Knack Global

  • India
  • Hospitals and Health Care
  • 700 & Above Employee

  • Acting Team Lead

    • Dec 2018 - Oct 2019

    • Assigned Work to Team on daily basis. communicate to team on productivity & process updates.• Worked on various billing applications/software's –Next-gen, E bridge. Power flow, DMS(NDS), Sales force,Payment log, Power BI.• Well experienced in ERA Enrollment and automation process for posting in next-gen.• Expert in payment log implementation and power bi reports.• Presenting the required daily/weekly business reports to management and coordinators.• Supported SME's to maintain and representing the data for team performance. • Ensure productivity and quality targets are met of teams as assigned.• Responsible for daily TAT and quality as per SLA.• Streamline work processes and define procedures for effective operations.• Interact with Client on the operational requirements and updates.• Coaching and Mentoring SMEs and team• Having team meetings for planing and feedback.

  • Subject Matter Expert

    • Dec 2016 - Dec 2018

  • Sr Process Associate

    • Dec 2014 - Dec 2016

• 

  IDS Infotech Limited

  • Mohali, Punjab, India

  • Process Associate

    • Aug 2012 - Dec 2014
    • Mohali, Punjab, India

    • Worked as Process Associate under US Healthcare Revenue CycleManagement.• Responsible to Post money from Insurance & patients.• Responsible to Post Denials as per Eob and Correspondence Letters.• Worked on various billing applications/softwares –Caretracker, E bridge.• Did audit on work performed by Junior staff members.