Experience

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  U.S. Department of Veterans Affairs

  • Advance Medical Support Assistant

    • May 2018 - Present

  • Medical Support Assistant

    • Nov 2016 - May 2018

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  Social Security Administration

  • United States

  • Customer Service Representative

    • Aug 2015 - Nov 2016
    • United States

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  Maryland Department of Public Safety and Corrections, Division of Parole and Probation

  • Towson, Maryland

  • Intake Reviewer/ Office Clerk

    • Sep 2013 - Aug 2015
    • Towson, Maryland

    Interview offenders, who are placed on probation by the courts, release on parole by Maryland Parole commission or release from prison on mandatory supervision release.Review and interprets parole and probation documents and mandatory release certificates to determine the appropriate category of supervision, agent assignment and programs.Explain rules and conditions of supervision, answer questions, fingerprinting and provide reporting instructions.Verify legal and personal data obtained during intake interviews using CJIS, DJS, Live Scan and OCMS online system.

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  UBS Property Managerment

  • Baltimore, Maryland

  • Administrative Assistant

    • Oct 2007 - Mar 2013
    • Baltimore, Maryland

    Answer telephone inquiries about property rent rates.Maintain accurate accounting recordsFile the proper court forms for eviction, and warrantsOrganize all documents required for lease signing. Collect the rent and record the payments in the property records.

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  State of Maryland Comptroller Office Compliance Division

  • Baltimore, Maryland

  • Office Clerk I

    • Jun 2012 - Sep 2012
    • Baltimore, Maryland

    Retrieve mail and record received time.Separate the tax returns with money from the checks to be sent to Accounting and not correspondence in the SMART system.All mail and faxes are batched according to categories.File all open and close non-filers tax returns in the file cabinets.Proofread all correspondence sent to the taxpayers.

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  Baltimore Medical System

  • Baltimore, Maryland

  • Service Representative

    • Jan 2007 - Jul 2007
    • Baltimore, Maryland

    Manager insurance verification process for claims processing. Process an average of 500 patients on a weekly basis.Greet the customer and provider quality customer service in person.Registration performs and confirms appointments.Enrollment and scheduling for health programs Collect and process co-payments, deductibles and other fees for services rendered.• Liaison between doctors, nurse staff and customers