Experience

• 

  Masonlift LTD

  • Delta, British Columbia, Canada

  • Service Dispatcher

    • Sep 2023 - Present
    • Delta, British Columbia, Canada

    The Dispatcher is responsible for scheduling technicians’ jobs with customers (internal and external), ensuring Mason's commitment standards are being met.Plan, coordinate service calls, and communicate with Parts Department, Sales Reps, available Road Technician and Customers for all necessary follow up repairsRespond to customer communication for all service requirementsUpdate tracking sheet accurately and consistentlyCreate work orders at the time of taking a call with correct details neededHandle calls on a priority basisSchedule technicians in designated areas/customers as much as possibleUpdate customers with ETAPlan technician’s workload in advance and in consultation with technician prior to committing to a customer ensuring they have parts on hand prior to dispatchingSchedule and maintain PM’sFollow up daily on all jobs that have outstanding partsEnsure customers protocols and expectations are passed onto techniciansDispatch technicians at the end of every day for work next dayAdvise Service Manager, ASR and/or Service Coordinator of customer issues and/or concerns.

• 

  Freelance

  • Voice Over Artist

    • Mar 2021 - Present

• 

  Airstream Heating and Air Conditioning Inc.

  • Burnaby, British Columbia, Canada

  • Dispatcher

    • Aug 2022 - Oct 2023
    • Burnaby, British Columbia, Canada

    Dispatching and scheduling calls in an effective mannerTaking service calls via phone, email, text and faxEnsuring accuracy of the dispatch board at all timesTime managing productivity on service and maintenance callsCommunicating with the customer and the technicianProviding additional assistance to the technician as requiredSending out twice daily technician updatesAssisting with technician paperwork (both electronic and paper)Assisting with invoicing on schedules and COD basisFact checking with technicians for invoicing purposesAssisting with Shop management and End-of-day lock of shopOverseeing general filing in service departmentAccounts Receivable follow up

• 

  Credit Counselling Society

  • New Westminster

  • Client Care

    • Oct 2019 - May 2021
    • New Westminster

• 

  Rogers Communications

  • Burnaby bc

  • Customer Service Representative

    • Mar 2019 - Oct 2019
    • Burnaby bc

• 

  XPO LOGISTICS

  • Delta BC

  • Dispatcher

    • Jul 2016 - Jul 2018
    • Delta BC

• 

  Dominion Warehousing & Distribution Services Ltd.

  • Delta BC (Annacis Island)

  • Forklift Operater

    • Jul 2015 - Jul 2016
    • Delta BC (Annacis Island)

• 

  CCD Health Systems

  • Web Developer

    • Jul 2014 - Apr 2016

    Part Time

• 

  Comet Warehouse

  • Burnaby

  • Forklift Operator

    • Jun 2013 - Jul 2015
    • Burnaby