Experience

• 

  Moniepoint Inc. (Formerly TeamApt Inc.)

  • Business Relationship Manager

    • Dec 2022 - Present
• 

  UBA Group

  • Nigeria
  • Banking
  • 700 & Above Employee

  • POS Regional Coordinator

    • Oct 2018 - Dec 2022

    Regional Coordinator, Acquiring Business (POS and POS alternatives) - Business development; Strategic planning and execution; Staff supervision; Merchant support services; Issues’ resolutions.Active member of the team responsible for improving the Bank’s POS transaction value and volume and growing from 7th position to 1st position in 2021, in the industry as rated by the Nigeria Inter-Bank Settlement System (NIBSS).Active member of the team that achieved over N1tn POS transaction value in 2021. Responsible for driving the POS activity target of the Directorates in the South ensuring uptime on terminals. Achieved 92% active terminals at EOY, 2021. Championing increased number of merchants for directorates by providing leads, necessary information and support in onboarding them.Supervision of POS Support staff – fresh from the Bank’s academy, ensuring field training is properly handled. Managed a team of eighteen (18) active POS Support Officers without sanctions or significant errors for at least 1 year as at EOY, 2021.Working closely with PTSPs and PTADs to support merchants; actively interfacing with over 8 PTSPs/PTADs in Southern Nigeria and having good rapport with them – ensuring their performance target of at least 95% terminal activity level is achieved. Working closely with settlement team, acquiring and issuing dispute teams as well as reconciliation team to ensure merchants’ complaints on chargeback disputes, incomplete settlement or misunderstood reconciliation is resolved within TAT.Championing resolution of issues for merchants, ensuring quality customer experience in delivering excellence while proactively forestalling similar cases for other merchants.

  • Digital Banking POS Support Officer

    • Feb 2016 - Oct 2018

    POS Configurations, Deployment and Maintenance Support. Relationship management.

• 

  Nielsen Marketing ROI

  • Information Services
  • 300 - 400 Employee

  • Census Field Supervisor

    • Apr 2015 - Jan 2016

    Led team of census takers for product census project.

  • Project Officer

    • Sep 2014 - Apr 2015

    Handled market research/product sampling projects

• 

  LAPO Microfinance

  • Akwa Ibom, Nigeria

  • Client Support Officer

    • Mar 2013 - Feb 2014
    • Akwa Ibom, Nigeria

    Client's recruitment, savings mobilization, loan disbursement and repayment collection.