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Randy Irabor

Customer Support Specialist at Sirius Support
Intro Book
Randy Irabor, a seasoned IT professional with 10 months of experience as a Customer Support Specialist in London, holds a Master's degree in Cyber Security from the University of South Wales, and a Bachelor of Science in Computer Science from Benson Idahosa University.
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Location
Newport, Wales, United Kingdom, GB
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Credentials

  • Cert Prep: ISC2 Certified in Cybersecurity (CC)
    LinkedIn
    Jan, 2024
    - Apr, 2026
  • CSS Essential Training
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • HTML Essential Training
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • IT Service Desk: Service Management
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • JavaScript Essential Training
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • Learning GitHub
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • Making Sense of the CSS Box Model
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • Responsive Layout
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • Search Techniques for Web Developers
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • User Experience for Web Design
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • UX Foundations: Accessibility
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • Version Control for Everyone
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • Web Programming Foundations
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • WordPress 5 Essential Training
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • WordPress 5 Essential Training: Site Administration
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • WordPress: Accessibility
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • WordPress: Advanced Custom Fields
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • WordPress: Building Child Themes
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • WordPress: Workflows
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Nov, 2021
    - Apr, 2026
  • IT Service Desk: Monitoring and Metrics Fundamentals
    LinkedIn
    Nov, 2021
    - Apr, 2026
  • Learning ITIL®
    LinkedIn
    Nov, 2021
    - Apr, 2026
  • Linux System Engineer: Bash Shell Scripting for Automation
    LinkedIn
    Nov, 2021
    - Apr, 2026
  • Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts
    LinkedIn
    Nov, 2021
    - Apr, 2026
  • Succeeding in Web Development: Full Stack and Front End
    LinkedIn
    May, 2021
    - Apr, 2026
  • Diploma in Web Design
    Alison - Free Online Learning
    Jul, 2020
    - Apr, 2026
  • Certified in Cybersecurity (CC)
    ISC2
    Jan, 2024
    - Apr, 2026
  • ISC2 Candidate
    ISC2
    Dec, 2023
    - Apr, 2026

Experience

  • Sirius Support
    • London, England, United Kingdom
    • Customer Support Specialist
      • Jan 2022 - Oct 2022
      • London, England, United Kingdom

      • Providing customer service in a timely manner via email• Acting as a liaison between customers and management in order to enhance the overall customer experience.• Analyzing complaints from customers and providing adequate resolutions using the provided KBA.• Tracking proposed resolutions and follows up with customers in a timely fashion.• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.• Immediately escalating serious complaints or issues that I’m not equipped to deal with.• Preparing documents and reports for future reference.• Providing training to new customer service agents.• Developing and maintaining vast knowledge of the product.• Conducting surveys regarding products, services and customer service experiences.• Communicating customer’s feedback to various teams—including technical and marketing departments—in order to improve the overall customer experience.

  • BIG ANNOUNCEMENT ENTERTAINMENT
    • South Africa
    • IT Support Technician
      • Apr 2021 - Jun 2021
      • South Africa

      • Troubleshooting and Identifying PC system issues• Troubleshooting network and software issues• Installation, setup and maintenance of new hardware and software• Remotely assisting users• Installing and monitoring antivirus protection• Password setups and Resets• Email and call support for users• Installing high-level software security systems.• Training staff on newly installed hardware and software systems.• Fixing hardware, software, and networking issues.• Responding to general IT requests.• Ensuring security software is kept up to date.• Filing monthly IT reports

  • Ohis Apparel
    • Lagos, Nigeria
    • IT Engineer/Social Media Coordinator
      • Jan 2019 - Feb 2020
      • Lagos, Nigeria

  • Venture Concept Resources Limited
    • Lagos, Nigeria
    • IT Support Engineer
      • Apr 2016 - Dec 2018
      • Lagos, Nigeria

Education

  • 2023 - 2024
    University of South Wales
    Master's degree, Cyber Security
  • 2010 - 2015
    Benson Idahosa University
    Bachelor of Science - BS, Computer Science
  • 2020 - 2020
    Alison
    Diploma, Web design and development
  • 2019 - 2019
    South African Qualification Authority(SAQA)
    Qualification certification, Computer Science
  • Senior School Certificate (WASCE)
    High School Diploma
  • 2016 - 2017
    Benson Idahosa University
    Master's degree, Computer Science

Suggested Services

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