Experience

• 

  RSM Maintenance

  • Toms River, New Jersey

  • Assistant Project Manager

    • Oct 2018 - Present
    • Toms River, New Jersey

    Responsible for supervising repair/maintenance services requests for team accounts; direct and coordinate daily activities of all Customer Service Representatives; ensure all priorities are addressed and reporting tools are utilized for proactive analysis of team function. Provide direction for day to day workflow associated with skills development and reaching their productivity potential.
    - Responsible for the operational success of the team.
    - Ensure the proper skills development for all members of the team are achieved.
    - Participate and make recommendations in resource management and planning.
    - Identify issues and provide details to Client Advocate.
    - Build an atmosphere of teamwork, respect, trust and professionalism.
    - Lead the team by providing role model examples in the areas of work ethic, professionalism, problem resolution and demonstration of our core values.
    - Ensure that internal measurements are inputted for timely decision making
    - Increase margins through cost savings and vendor/client negotiations
    - Technical adviser for office in plumbing, electrical, general repairs, carpentry, fixture/showcase work, flooring, doors and locks.
    Ensure proposal turn around time is met. Review all proposals within team threshold for accuracy and solution content. Work with management team to reduce company’s risk and maximize profitability.
    Ensure that team is prioritizing and performing client maintenance/repair activity effectively and efficiently. Coordination and hands on leadership across the following key activities on a daily/weekly basis:
    - Pendings
    - Identify Vendor procurement needs
    - Project & Program Maintenance Identification to transfer work to the appropriate teams/departments
    - Bid Request Management
    - Work Order Management to include troubleshooting/Call Avoid
    - Emergency Prioritization and response
    - Identifies process issues and provides solutions that impact the workflow management

• 

  David Bauer Electrical Construction, LLC,

  • New Jersey

  • Electrical Apprentice

    • May 2018 - Oct 2018
    • New Jersey

• 

  Emcon Associates, Inc.

  • Brick NJ

  • Client Account Manager

    • Aug 2004 - Nov 2017
    • Brick NJ

    Responsible for supervising repair/maintenance services requests for team accounts; direct and coordinate daily activities of all Customer Service Representatives; ensure all priorities are addressed and reporting tools are utilized for proactive analysis of team function. Provide direction for day to day workflow associated with skills development and reaching their productivity potential.
    - Responsible for the operational success of the team.
    - Ensure the proper skills development for all members of the team are achieved.
    - Participate and make recommendations in resource management and planning.
    - Identify issues and provide details to Client Advocate.
    - Build an atmosphere of teamwork, respect, trust and professionalism.
    - Lead the team by providing role model examples in the areas of work ethic, professionalism, problem resolution and demonstration of our core values.
    - Ensure that internal measurements are inputted for timely decision making
    - Increase margins through cost savings and vendor/client negotiations
    - Technical adviser for office in plumbing, electrical, general repairs, carpentry, fixture/showcase work, flooring, doors and locks.
    Ensure proposal turn around time is met. Review all proposals within team threshold for accuracy and solution content. Work with management team to reduce company’s risk and maximize profitability.
    Ensure that team is prioritizing and performing client maintenance/repair activity effectively and efficiently. Coordination and hands on leadership across the following key activities on a daily/weekly basis:
    - Pendings
    - Identify Vendor procurement needs
    - Project & Program Maintenance Identification to transfer work to the appropriate teams/departments
    - Bid Request Management
    - Work Order Management to include troubleshooting/Call Avoid
    - Emergency Prioritization and response
    - Identifies process issues and provides solutions that impact the workflow management

• 

  Viking Yacht Company

  • New Gretna, NJ

  • Fabricator

    • Jul 2004 - Aug 2004
    • New Gretna, NJ

• 

  First Investors Corporation

  • Woodbridge NJ

  • Client Services

    • Nov 1999 - Jul 2004
    • Woodbridge NJ