Experience

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  Balich Wonder Studio

  • Saudi Arabia

  • Administrative Coordinator

    • Sep 2022 - Present
    • Saudi Arabia

    • Processing of Purchase Order.• Submission of Purchase Invoice and getting confirmation from subcontractors.• Coordinating with subcontractors and suppliers along with the logistic team for the delivery of the material at the site.• Responsible for managing trackers for assigned projects to be accurately updated on a daily basis and for keeping an impeccable archive of all relevant documents to be sent out for operations meetings.• Maintain all the documents soft copy for Record and Audit purposes. Ensure all documentation and information related to assigned projects are complete and accurate when uploading onto the system.

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  Expo 2020 Dubai

  • Dubai, United Arab Emirates

  • Administrator

    • Sep 2021 - May 2022
    • Dubai, United Arab Emirates

    • Responsible for inputting all relevant requests onto the system for assigned Projects.• Raise all related items for assigned Projects such PRs, SESs, GRNs.• Produce and ensure all documentation and information related to assigned Projects are complete and accurate when uploading onto the ERP /SAP system.• Responsible for managing Project Trackers for assigned projects to be accurately updated on a weekly basis.• Daily log of the Status and Next Steps for all pending documents for follow up with the relevant Expo departments i.e. Procurement, Contracts and Finance where there are outstanding approvals / payments due for all assigned Projects.• Responsible for keeping an impeccable archive of all relevant documents.• Responsible for on-boarding Freelancers / Consultants as assigned.• Where applicable arrange interviews, flights, accommodation for the Freelancer / Consultant.• Organise the on-boarding of any Freelancers / Consultants that have been specifically appointed for a project.• Collate, print and file all paperwork pertaining to the appointment of Consultants i.e. CVs, SoW, quotes, Passport / IDs, time sheets, invoices etc.• Asset & Data Management• Update and manage the Asset register and all 3rd Party inventory lists as it pertains to Programming.• Master Supplier Database: Update all new companies and contacts to the database for assigned Projects as and when required.• Weekly reports. Provide accurate and timely reporting to support departments in relation to assigned Projects namely Finance, Procurement, Contracts.• Ensure all pending / closed transactions are updated for weekly operations meeting.• Work closely with Planning Leads to ensure projects run smoothly through internal Expo processes and procedures.• Update the Planning lead of any documents / actions that need to be submitted on a weekly basis.• Proactively follow up with support departments and Planning lead to ensure all paperwork required is in order.

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  InsuranceMarket.ae™ By AFIA Insurance Brokerage Services LLC

  • Dubai, United Arab Emirates

  • Insurance Advisor

    • Apr 2020 - Aug 2021
    • Dubai, United Arab Emirates

    • Primary point of contact for customers making me as a frontline teammate.• Administrative task which involves procuring relevant and competitive terms, preparing motor insurance quotations and maintaining documentation and sending out to the clients.• Presenting motor quotations, emailing and following up, confidently servicing and consulting each prospect.• Work involves outbound calls and servicing incoming queries on motor insurance products.• Deliver on metrics for example: email handled time, customer experience; proactive product offered and accepted opportunities.

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  PayPal

  • National Capital Region, Philippines

  • Customer Solutions Specialist

    • Jul 2019 - Mar 2020
    • National Capital Region, Philippines

    • Customer Solutions Teammate for Venmo, a U.S Digital Wallet App.• Primary point of contact for customers making me as a frontline teammate.• Manages customer interaction through email and work to resolve their mobile wallet transaction history queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately.• Providing customers predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude.• Deliver on metrics for example: email handled time, customer experience; proactive product offered and accepted opportunities.

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  WNS Global Services

  • Alabang, Muntinlupa

  • Senior Associate

    • Dec 2016 - Jul 2019
    • Alabang, Muntinlupa

    • Senior Associate for Insurance Australia Group (IAG) focused on Car and Home Insurance Policies.• Primary point of contact for customers making me as a frontline teammate.• Resolving customer’s inquiries about their car and/or home insurance policies through email and chat within the assigned TAT.• Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat.• Maintain up to date knowledge and assimilates quickly to new promotional offers and programs.• Inform member of current promotions and new or updated products.

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  Wondrous Works Speed Learning Center

  • Administrator

    • Nov 2015 - Sep 2016

    Determines which information requires executive attention the most.Organize and schedule orders and supplies.Oversees the budgeting, personnel and record keeping. Makes sure that all personnel comply with new school policies.Provide assistance to new employees and handles orientation.Representative to the public.

  • Human Resources Generalist

    • May 2015 - Nov 2015

    Identifies talent needs and find potential candidates that fill those needs.Manages employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention and labor relations; completing personnel transactions.Improves manager and employee performance by identifying and clarifying problems; evaluating potential solutions; implementing selected solution; coaching and counseling managers and employees.Researcher.Responsible for the preparation of reports.Protects organization's value by keeping all information confidential.Complies with the local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.Enhances department and organization reputation by cooperative ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

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  Convergys

  • Philippines

  • Customer Service Representative

    • May 2011 - Feb 2015
    • Philippines

    • Customer Service Representative for Dun & Bradstreet, a company headquartered in New Jersey, US, which provides commercial data, analytics, and insights for small to big businesses.• Officer in charge of a special team which handles customer's concerns and disputes and is responsible for seamless Business Information Reports and Portfolios output.• Maintains updated records of all clients in the automated database system.• Maintains quality check for Data Management and update records in the database.• Handles outbound telephone calls to clients and customers.• Inventory support to coordinating department in maintaining and retrieving records.• Tasks and responsibilities are focused on a Business Account (B2B).

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  Intelenet Global Services

  • National Capital Region, Philippines

  • Customer Service Representative

    • Feb 2010 - Feb 2011
    • National Capital Region, Philippines

    • Handles telephone calls from customers of Hilton Hotels and its other hotel brands worldwide.• Sales. Creates Hotel Reservations/Bookings.• Cancelling and Modifying Reservations.• Guest Assistance and/or Customer Service.• Deals with American, UK, Australian and the Asia Pacific customers/guests.