Experience

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  Southern Nevada Health District

  • United States
  • Government Administration
  • 500 - 600 Employee

  • Organizational Development Coordinator

    • Nov 2019 - Jul 2023

    Organizational Development CoordinatorSouthern Nevada Health District11/2019 to 07/2023Duties Summary• Managed Organizational Development program to conduct training needs assessment for all employees District-wide.• Analyzed results and made recommendations for future IT- and public health-based training.  Lead Instructional Designer for OD Team.• Prepared, distributed, and analyzed questionnaires, polls, and surveys District-wide regarding training needs requirements and preferences.• Led or Co-Led workshops and focus groups.• Coordinated with division and department managers regarding training needs assessments and procuring required training.• Coordinated with external vendors for training services and/or training content.• Chair, Workforce Development Team; addressing District-wide training needs, onboarding, performance management, and succession planning.• Consulted and coordinated with District senior leadership regarding policies and procedures for educational needs and programs District-wide.  Coordinated with senior leaders to implement new District-wide training programs.• Led task force effort to acquire Learning Management System, including RFPs, configuration, maintenance, and vendor management.• Lead tech, Learning Management Systems: Saba, NEOGOV LEARN, iSpring Learn LMS.• CDC E-Learning Institute (ELI) Fellowship (2023 Cohort) • One of 20 Cohort members selected from nationwide search. • Program designed to provide Cohort members with advanced e-learning and instructional design skillsets.Key words: training, teaching, needs analysis, surveys, reporting, documentation, user guides, curriculum, facilitation, develop/plan/conduct/evaluate training programs, adult learning theory, statistical analysis, project management, educational technology, instructional design.

  • IT Trainer and Training Program Manager

    • Sep 2013 - Nov 2019

    IT Trainer and Training Program ManagerSouthern Nevada Health District09/2013 to 11/2019• Managed program for all technology-related training for all employees within SNHD, a public health agency.• Led a Workforce Development Team to address training needs, onboarding, performance management, and succession planning.• Conducted training needs assessments. Analyzed results and make recommendations for future IT- and public health-based training.• Designed and developed IT and technical training programs, District-wide, which are appropriate to the technical skills needed.• Non-technical training: Performance Management, Quality Improvement, Workforce Development, onboarding• Designed course materials and accompanying documentation, prepare course descriptions, and develop training schedule.• Developed/delivered classroom and online training needed for SNHD. Created learning materials (e.g., manuals, handouts, aids, quick-reference guides, instructional videos).• Created a mixed environment of classroom, online, hybrid, and personalized one-on-one training.• Monitored and evaluated the effectiveness of the training programs. Post-training satisfaction surveys and Kirkpatrick’s Levels 1-4.• Responsible for training District employees in the use of technology used throughout the District, as well as technology targeted for specific programs.• Created programs designed to train District employees in the use of various technologies used/available throughout the District (e.g., smartphones, tablets, touchpads, various program-specific computer applications).• Designed dedicated training room utilizing various technologies, and trained IT staff in installations, use, and maintenance of technologies. Worked with vendors to install and configure technologies used in training room, to include: • Voice-activated equipment • Multiple smart screen monitors • Apple TV • Screen mirroring • Conferencing equipment and applications

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  California State University, Sacramento

  • Sacramento, California Area

  • Lecturer

    • Aug 2014 - May 2021
    • Sacramento, California Area

    California State University, SacramentoCollege of EducationGraduate & Professional Studies/Educational TechnologyLecturer, iMET program• Internet Master's in Educational Technology (iMET) program. • Adjunct faculty for Master's degree program within the School of Education. • Program focus is on instructional design, incorporating educational and instructional technology into the classroom/online environment.• Courses taught include: • EDTE280A: Fundamentals of Online Pedagogy. • EDTE280B: Instructional Design. • EDTE281: Tools and the Curriculum. • EDTE 283: Staff Development and Presentation Applications. • EDTE286: Special Topics in Educational Technology. • EDGR 287B: Seminar in Culminating Experience Development and Proposal. • EDTE 507: Culminating Experience: Educational Technology• Committee Chair, Culminating Experience Projects• Advisor, Graduate Theses and Culminating Experience Projects• Member, Student Response System Task Force (2020)• Led student cohorts up to 20 students per cohort.• Online program, utilizing online tools for course delivery, meetings, discussions, and presentations. • Provide instruction in instructional design, online pedagogy and adult learning, and educational technology. • Responsible for assigning projects, reading, homework. Lead online discussions. Responsible for leading discussions of solo and group projects, as well as grading projects and other assignments. • Utilize Canvas (and Blackboard) LMS for course management. Use Zoom web conferencing for live, instructor-led online discussions.• Provide weekly online updates to students via recorded videos, e-mail updates, and live web conferencing sessions as appropriate.• Create all course materials (e.g., handouts, training guides, reference sheets, videos, podcasts, etc.). • Select educational and supplemental materials (e.g., textbooks, e-books, videos, etc.).

• 

  Wells Fargo Bank

  • Nationwide

  • Trainer/Sales Development Consultant

    • Dec 2010 - Sep 2012
    • Nationwide

    CORE TrainerSales Development Consultant - Wells Fargo Home MortgageWells Fargo Bank12/2010 to 06/2012Wells Fargo Home MortgageCORE Trainer• National Implementation Team (NIT) member for CORE project for Wells Fargo Home Mortgage (WFHM).• Trainer for nationwide rollout of CORE software for Wells Fargo Home Mortgage (WFHM) Sales and Fulfillment team members.• Provided live, instructor-led, classroom-based training on CORE.• Facilitated live online-based training for CORE using Centra.• Travelled (75%) nationwide, providing live instructor-led training sessions and manager preview sessions, as well as post-training support...• Trainer/Sales Development Consultant position December 2010 to June 2012. (Long-term temporary position.)

• 

  Wells Fargo

  • Training Program Manager

    • Jun 2004 - Jun 2010

    Technical Education Training Program ManagerWells Fargo Bank06/2004 to 06/2010• Technical Training Program Manager for TOG Enterprise Production Services (EPS) call center environment.• Provided technical training for network engineers and support staff in TOG Enterprise Production Services.• Led a team providing training programs to network engineers and supporting staff.• Led matrixed and geographically-dispersed staff members.• Consulted with managers from various Lines of Business to determine suitable training, duration, content, and delivery format.• Responsible for new and recurring training, following the standard ADDIE model and utilizing adult learning theory.• Needs assessment; training and materials delivery; follow-up and measurements; post-training surveys; progress and status reports.• Selected training vendors and service providers. Negotiate costs, contracts, and Statements of Work (SoW) for educational services.• Responsible for monitoring and maintaining an organizational training budget of approximately $400,000.• Provided training utilizing live, instructor-led, classroom-based training; live online-based training; blended learning.• Personally led training, either classroom-based, or through online collaborative tools.• Created COBIT document "DS7 - Educate and Train Users" for compliance training..........................Key words/Other:  teaching, classroom/ILT, e-Learning, virtual classroom, facilitation, adult learning theory, ISD, curriculum design, consulting, needs assessments, performance-based objectives, measurement, evaluation, surveys, collaboration, interpersonal skills, innovation, learning strategies, coaching, mentoring, software support, project management, budgets, reports/ad hoc reporting, change management, vendor management.  Train-the-Trainer....................Innovation:  Winner, Innovation Stock Exchange:  “A Day in the Life of a Check” training video.  (https://youtu.be/GaI4iFgGgfU)

  • Technical Education Training Program Manager/Business Systems Consultant

    • May 2001 - Jun 2010

    Wells Fargo Bank, Roseville, CABusiness Systems ConsultantTechnical Education Training Program Manager• Technical Training Program Manager and Training Coordinator/Training Developer for TOG Enterprise Production Services (EPS).• Provided technical training and related student services for network engineers and support staff in TOG Enterprise Production Services.• Consulted with managers from various Lines of Business to determine suitable training, duration, content, and delivery format.• Responsible for new and recurring training, following the standard ADDIE model and utilizing adult learning theory.• Needs assessment; training and materials delivery; follow-up and measurements; post-training surveys; progress and status reports.• Selected training vendors and service providers. Negotiate costs, contracts, and Statements of Work (SoW) for educational services.• Set up Master Services Agreements (MSAs) for external WFB-approved training vendors, coordinating with NEAT group.• Responsible for monitoring and maintaining an organizational training budget of approximately $400,000.• Provided instructor-led training, coordinating with training resources and internal Subject Matter Experts (SMEs) in Wells Fargo Bank.• Provided training utilizing live, instructor-led, classroom-based training; live online-based training; blended learning; or CBT/WBT.• Personally led training, either classroom-based, or through online collaborative tools such as WebEx, Centra, and LiveMeeting.

  • Network Engineer

    • May 2001 - Jun 2004

    • Network Engineer providing diagnosis and problem resolution in the Network Management Center (NMC) for WAN equipment and telecommunications circuits, for a wide area network in excess of 40,000 devices. Routers, switches, hubs, concentrators, etc.• Supported/diagnosed/repaired Cisco, 3Com, Juniper, Extreme, Bay, Foundry, Synoptics, and other equipment manufacturers.• Previously certified/attended CCNA, CCNP, MCSE, CNE, A+.• PAC2000 program for problem ticket resolution and Change Management workflow.• Created playbooks for Network Management Center engineers (WinZip Encryption; Cisco 424 Hubs; Cisco 2980 Switch Replacements).• Created Enterprise Production Services (EPS) Production Assurance wiki site for training materials.• Created TOG Enterprise Production Services (EPS) Training Services Request SharePoint site for training requests.• Created Technology Operations Group (TOG) SharePoint-based training calendar.• Project Lead, eBonding Project (Cassie Hill Data Center). Led team of 30 members, representing WFB business groups and external vendors. Facilitated regular meeting calls, provided regular reports, kept program on time and on track.

• 

  Heald College of Business and Technology

  • Roseville, CA

  • Instructor

    • Apr 2000 - May 2001
    • Roseville, CA

    • Instructor for technology-based adult education programs for a for-profit business college. • Created course content and personally provided instructor-led, classroom-based training. • Taught two technology courses: Transmission Media and Networking and Internet Studies.• Performed the usual duties of instructor, including classroom management, testing, grading, retention, and student problem resolution.• Selected or approved relevant texts and other related materials for courses.• Worked with instructors, deans, and senior management in setting educational goals, retention of students, and quality of instruction.

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  3Com Corp

  • Santa Clara, CA; Roseville, CA; San Francisco Bay Area, CA

  • Systems Engineer

    • Oct 1996 - May 2001
    • Santa Clara, CA; Roseville, CA; San Francisco Bay Area, CA

    Manager and Systems Engineer3Com Corporation10/1996 to 05/2001• Managed team of ten resident 3Com engineers working on-site at Wells Fargo Bank network data center (Cassie Hill Data Center, CA).• Network engineer providing support services for wide area networking (WAN) equipment manufactured by 3Com Corp.• Supported LAN and WAN equipment and technologies. Supported multiple platforms.• Resident engineer for client site (Roseville, CA), network control center. Responded to and resolved network problems remotely.• Coordinated problem resolution efforts of client, third party vendors, and 3Com. Interacted with on-site third party vendors.• Created relevant technical documentation for WAN technologies and hardware. Webmaster for intranet web site.• Field engineer for 3Com-managed sites, diagnosing and repairing 3Com equipment at customer locations.

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  Littler, Mendelson, Fastiff, Tichy & Mathiason, P.C.

  • San Francisco, CA

  • Applications Specialist

    • Apr 1996 - Oct 1996
    • San Francisco, CA

    • Managed a staff of seven geographically-dispersed technical and training employees all reporting directly to me.• Screening, hiring, training and on-boarding, performance reviews, and mentoring of new employees.• Software training for end users. Formal classroom and one-on-one training. Local instructor-led training and vILT distance learning.• Created end user documentation, in-house.• Web site content development.• Technical training for all law firm members (attorneys and staff) for all relevant software and hardware used in all offices nationwide.• Created and managed new hire orientation program for IT department.• Responsible for a company-wide rollout of computers and software, servicing 26 offices nationwide.• Hardware and software installation, configuration, repairs, and maintenance. Installation/configuration of peripherals.• Responsible for mobile fleet (laptop computers). Installation, configuration, and tracking. • Help desk environment. Handling hardware and software issues, by phone and in person. • Supported all of the above for 26 offices nationwide. Bay Area offices in person; coordinated contract services nationwide.

• 

  University of the Pacific, McGeorge School of Law

  • Sacramento, CA

  • Assistant Manager

    • Dec 1991 - Apr 1996
    • Sacramento, CA

    Assistant Manager, LawLab • Managed a staff of 15 full-time technician employees and student employees reporting directly to me.• Screening, hiring, training and on-boarding, performance reviews, and mentoring of new employees.• Designed and implemented entire training program for new LawLab employees. New hire and ongoing training.• Trained staff and lab users in all Mac-, DOS-, and Windows-based software available in the LawLab.• Trained in Westlaw and LEXIS/NEXIS software.• Created user manuals; created on-line manuals for employees; created/maintained policies and procedures manuals.• Managed a Novell LAN computer facility of 50 workstations. • Maintain/troubleshoot/install/configure all hardware and software within facility (IBMs and Macs). • Troubleshoot devices down to component level.

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  Intel Corp.

  • Folsom, CA

  • Laptop Specialist

    • Jun 1995 - Aug 1995
    • Folsom, CA

    • Installed software company-wide on large variety of laptops; hardware installations and minor repairs.• Troubleshooting devices down to component level.• Help desk environment, handling troubleshooting questions by phone and in person. • On-site support for Intel sites in Folsom, CA and remote support San Francisco Bay Area.• Novell 3.x and 4.x, Windows NT, and Banyan VINES environment.