Okay, so Rance has some basic skills like Microsoft Office and customer service, which are useful but not particularly in-demand. He also has some experience as a technician, but the company is American Fire & Safety, which isn't a tech industry. Location is Temple, Texas, which is a small city. Considering his skills and experience, I'd estimate his hourly rate to be on the lower side, around $25 per hour. This is because his skills aren't particularly specialized or in high demand, and he's not in a major city. Some tech support specialists in major cities can charge $50-$100 per hour, so Rance's rate is likely at the lower end of the scale.