Experience

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  Ports Victoria

  • Geelong, Victoria, Australia

  • ICT Projects & Systems | Cyber Security

    • Oct 2022 - Present
    • Geelong, Victoria, Australia

    • Cybersecurity & Security Architecture: - Engage in cybersecurity and threat hunting/mitigation tasks using Firewalls, BIGIP, and Mail Protection. - Collaborate with the Joint Cyber Security Centre, cybersecurity firms, the Australian Signals Directorate and the Victorian Government. - Design, develop and deploy cyber security architecture based on various frameworks including the ACSC Essential 8, ISO27001 and MITRE ATT&CK. - Provide Level 3 app support for stakeholders. - Deliver on-site and remote PV site support. - Serve as PV customer/staff SME. - Coordinate incident response and maintain documentation.• ICT Project Management: - Research and analyze for critical projects. - Manage planning, resources, and budgets. - Prepare project docs for stakeholders. - Coordinate vendors and dependencies in One PV projects.• Business System Management: - Oversee key services: F5 Web App Firewalls, Mimecast Mail Security, Cisco Networking, Microsoft 365, Azure, DG Hub.

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  IBRACORP

  • Melbourne, Victoria, Australia

  • Director

    • Jan 2020 - Present
    • Melbourne, Victoria, Australia

    • Network Solutions: Provided robust network solutions to enhance data flow efficiency.• Server Solutions: Tailored server setups for homes and small businesses, boosting operational efficiency.• YouTube Tutorials: Created educational tech tutorials on YouTube, assisting users in navigating technology.• IT Articles & News: Contributed to the IT sector by writing and publishing informative articles and news updates.• Balanced Approach: Strived to infuse a human touch into tech services while maintaining a serious commitment to excellence.

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  Ozcom Technology Group

  • Geelong, Victoria, Australia

  • Specialist Technician

    • Aug 2020 - Oct 2022
    • Geelong, Victoria, Australia

    • IT Administrator for the Department of Education & Training's TSSP program• Led junior technicians, optimizing team performance• Collaborated with stakeholders to align tech solutions with org goals• Expertise in Windows servers, Active Directory, group policies, and Microsoft Deployment Toolkit• Proficient in LAN admin, data patching, switching, and routing• Provided tech guidance, maintained eduSTAR networks and apps• Managed Apple device using JAMF PRO for OSX and iOS• Documented Cisco networking equipment, Cisco Prime utility• Supported IoT devices like Apple TVs and Smart TVs• Oversaw entire site IT systems, primary contact for Education Dept.

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  Department of Justice and Community Safety, Victoria

  • Corrections Intelligence Officer

    • Mar 2018 - Mar 2021

    • Diligently gather, analyze, and expeditiously disseminate intelligence pertaining to both youth and adult offenders.• Proficiently generate intelligence reports, offering counsel to senior leadership on emerging threats and trends.• Play an instrumental role in devising intelligence-driven operations strategies within correctional facilities.• Lead the development of sophisticated information management systems.• Serve as a distinguished technical expert, providing mentorship and training to colleagues.• Foster strategic partnerships with external agencies, including law enforcement entities, and actively support training initiatives.• Maintain meticulous records and rigorously oversee prisoner communications for thorough information analysis and dissemination.

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  Catholic Education Melbourne

  • Melbourne, Victoria, Australia

  • Functional Consultant

    • Mar 2017 - Mar 2018
    • Melbourne, Victoria, Australia

    • Provided consultancy for ICON eAdmin Finance systems• Contributed to product development, including test case preparation for the TechnologyOne system• Facilitated data migration for schools adopting the ICON solution• Collaborated with ICON Administration Expert Group• Assisted in creating training materials and technical support documentation• Supported various System Administration tasks under the guidance of the CoE Lead and Product Owner

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  Karingal

  • Australia
  • Non-profit Organizations
  • 700 & Above Employee

  • Application Administrator

    • Jan 2015 - Dec 2016

    • Provided ongoing support for third-party applications, including TechnologyOne Business App, BEPOZ POS, CareLinkPlus, and more.• Addressed help desk requests via Cherwell Service Desk, meeting SLA targets.• Assisted users with application access and functionality, and managed user profiles.• Effectively communicated changes, enhancements, and issues to users.• Executed system enhancements per action plan, including requirement gathering, design, testing, and implementation of reports.• Ensured seamless functionality of application integration points.• Managed stakeholder expectations through face-to-face and phone interactions.• Achieved KPIs while maintaining support quality.• Supported critical business projects under management guidance.

  • Service Desk Analyst

    • Aug 2013 - Jan 2015

    • Led large-scale machine deployment and provided technical support for 1,700+ staff in VIC, SA, and QLD.• Proficient in VMware and skilled in combining images for efficient deployment.• Managed Mitel and Telstra IP phone systems, including extension assignments.• Expert troubleshooter for desktop, mobile, and internet resources.• Maintained and performed routine checks on mainframe systems.• Administered Active Directory accounts, handling password resets, mail exchange groups, and memberships.• Created and managed distribution groups for staff requests and Microsoft Exchange.• Configured Outlook 2010 for users and built Exchange accounts.• Oversaw Identity & Access Management for Australian Government accounts.• Managed corporate intranet and utilized Visionapp Remote Desktop for server access.• Responsible for purchase orders and IT inventory control.

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  NCR Corporation

  • Geelong, Victoria, Australia

  • Desktop Technician

    • Feb 2013 - Jun 2013
    • Geelong, Victoria, Australia

    • Support for NCR's Hospitality customers and resellers• Identify, analyze, diagnose, and resolve problems for customers• Present and gain agreement on problem isolation, solution creation, and implementation• Utilize Knowledge Systems for known problem solutions and customize business data for knowledge applications• Prepare standard reports and ensure successful solutions• Escalate issues to higher-level support centres when no known solution is available• Retain ownership of escalated problems/issues until resolution, keeping NCR Management informed of delays• Answer incoming phone calls and monitor ticket queue screens• Remotely resolve tickets using technology and dispatch field service or third-party technicians as needed• Provide support 24/7, including weekends• Anticipate internal and external client needs and prioritize customer satisfaction• Monitor and react to events for all customers• Utilize diverse resources and develop new approaches for unique situations• Adapt to multiple demands, shifting priorities, ambiguity, and rapid change

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  Transport Accident Commission (TAC)

  • Geelong, Victoria, Australia

  • IT Desktop Rollout Engineer

    • Sep 2012 - Oct 2012
    • Geelong, Victoria, Australia

    • Deployed 240 Desktop systems• Provided customer service during deployment• Managed Active Directory and TAC VPN• Maintained IT Service Central Accounts• Conducted Database input and manipulation

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  IBM

  • Ballarat, Victoria, Australia

  • CSC Consultant

    • Feb 2010 - Sep 2012
    • Ballarat, Victoria, Australia

    • Operations Services Consultants Team (24/7 Support)• Security Cleared for Victoria Police• Provided 24/7 global IT support to 80+ clients including Australian Customs, Victoria Police, McDonald's, Heinz• Proficient in Citrix Metaframe and Active Directory• Conducted remote hardware/software diagnostics• Experienced in Linux/Unix and all Windows OS• Utilized ITIL compliance, ISM, and Tivoli• Supported VMware Virtual Servers for NAB Bank