Experience

• 

  BD

  • San Diego

  • Senior Analyst Product implementation

    • May 2016 - Present
    • San Diego

• 

  CareFusion

  • San Diego CA

  • Field Service Technician

    • Oct 2012 - Present
    • San Diego CA

    -Remediate LVP (Large Volume Pumps) PCU (Primary Care Unit)-Ensure customer satisfaction by responding to inquiries in a timely manner and remediating within limited time constraints -Train locally hired technicians to assist with preventative maintenance-Project lead on sites ranging from 2 weeks to 1 month in length averaging 200 units up to 3,000 units to remediate and test

• 

  The Experts

  • San Diego CA

  • Field Service Technician

    • Jul 2012 - Sep 2012
    • San Diego CA

    -Install new workstation, get written confirmation of Pc functionality from end users-Transfer users profile from retiring machine to the new machine-Remotely assist users with windows XP/Windows 7 outlook 2010 issues, Install printers and scanners-Replace faulty Motherboards, card readers, hard drives, and ram

• 

  Procopio, Cory

  • San Diego CA

  • Desktop Support Technician

    • Jan 2012 - Jul 2012
    • San Diego CA

    - Provide phone support for local PC users.- Set up conference rooms with laptops and projectors for power point presentations - Reimage desktops/Laptops, Scan and remove viruses - Assist with the roll out of new Windows 7 desktops and set up of new offices

• 

  ABS-INC

  • schaumburg IL

  • Help Desk Technician

    • Sep 2011 - Jan 2012
    • schaumburg IL

    - Provide level 1 phone support for local and remote PC users- Maintain/Create users in Active Directory- Remotely troubleshoot Printer, MS Office, Outlook 2003-2010,Wondows XP/Vista/Windows 7 and Citrix issues- Create/escalate issues and request threw ticketing system

• 

  United States Air Force Vogelweh AB Germany

  • kaiserslautern Germany

  • Knowledge Operations Management

    • Mar 2008 - Apr 2010
    • kaiserslautern Germany

    - Create and manage user accounts in Active Directory- Setup/management of windows system and network infrastructure.- Troubleshoot MS office, Outlook 2003-2010,Windows XP, Vista, Windows 7- Repair/configure workstations, printer and scanners. Backup and retrieve data. - Information Assurance Officer. Obtaining and managing security certification and accreditation of system network and sites.

• 

  United States Air Force Yokota AFB

  • Fussa, Tokyo, Japan

  • Information Manager

    • Feb 2006 - Mar 2008
    • Fussa, Tokyo, Japan

    - Provided sole technical support for 500 personnel, administered, maintained 100% server/local user accounts.- Enforced compliance of information assurance training on 550 system users in unit, all members 100% current on training.- Air Force Records Information Manager. Maintain Vital records and dispose of records according to disposition card- Reimaged, Configured 500+ desktops/laptops with PACAF standard desktop configuration- Installed common access card readers on 500+ systems two weeks prior to deadline