Experience

• 

  Pacific National Bank

  • Miami, Florida, United States

  • Electronic Banking Specialist II / Operations Floater II

    • Apr 2021 - Jun 2021
    • Miami, Florida, United States

    Online BankingResponsible for supporting the Electronic Banking Department that includes Online Account Opening, Mobile Banking, and Remote Deposit Capture. Setup, and monitoring of the Mobile Banking, Mobile Deposits, and Remote Deposit Capture services. Reviews Secure Support Application to retrieve all customer wire transfer requests remitted through the Online Banking secure channel to be forward to the wire transfer area for processing. Also, respond to customers inquiries regarding the bank's website and/or electronic banking products, as well as support. Reviews Customer Support email to provide support to customers for new registration or any other issue related to Online Banking.OperationsAssist Operations Officer,in performing Operations functions to include ATM balancing/reconciliation, unposted processing, incoming/outgoing wires including Test Key authentications, and/or SWIFT messaging. As needed perform Regulation E notifications /complaints for resolving/processing in the timeframe established by this regulation. Includes mailing of the customer letters for receipt, provisional credit (if required) and final resolution and the monitoring log.

• 

  International Finance Bank (IFB)

  • United States
  • Banking
  • 100 - 200 Employee

  • AVP/Corporate Cash Management Manager

    • Jan 2020 - Jan 2021

  • Corporate Cash Management Superviso

    • Jan 2018 - Jan 2020

    Responsible for all aspects of the Corporate Cash Management function, including the implementation and management of the Online Banking applications and the ACH, Positive Pay, Remote Deposit Capture, Online Wire Transfers, and Electronic Lock-box services. systems. Also, responsible for providing leadership and direction to ensure designated cash processing, reconciliation and reporting functions are completed in a timely manner while in compliance with policy and regulations.

  • ACH Processor

    • Feb 2017 - Jan 2018

• 

  BankUnited, N.A.

  • Miami Area

  • Operations Specialist 3

    • Jan 2003 - Apr 2016
    • Miami Area

    Responsible for the Commercial Cash Services product and daily activity of the department. Coordinate the set-up of all new customers for this service. Responsible for monitoring and crediting of customer’s daily deposits, cash replenishments, and cash adjustment. Liaison with Brinks, Dunbar, and Wells Fargo. Controlling external inventories kept at different vault locations around the United State. Review and pay monthly invoices for outside vendors. Gather monthly data from customer’s activity to charge for the service provide to them. Also, worked in the Fraud Intelligence Unit, Lockbox, ATM department, and the Deposit services areas responsible for monitoring Overdraft accounts, Daily Reconcilement, High Dollar verification.

• 

  SunTrust

  • New Caledonia
  • Financial Services
  • 700 & Above Employee

  • Operations Officer/ Operations Analyst 2

    • 2001 - 2002

    Initiate and support projects to enhance efficiency of the department. Analyze procedures and account requirements in order to improve productivity, quality and reduce expenses. Provide PC support to the department in the development of automation and staff skill levels. Maintain updated the Contingency Plan, Internal Control and Security procedures. Develop and training new employees. Comply with inquires made by customers and/or other areas of the bank. Assist on budget preparation, reports and special tasks.

  • Operations Officer Cash Services

    • 1998 - 2001

    Manage the overall activity of the incoming and process of deposits and outgoing shipments in a timely and accurate manner. Planning, organizing, controlling and directing the above functions which impact over 1,000 Corporate, Financial, International and Retail customers. Control expenses, which includes over and short, operating losses, overtime, and supplies. Also, monitoring cash limits and expenses. Administration of staffing including hiring, monitoring and evaluating performance, coaching, counseling and recommending disciplinary action. Responsible for compliance with security and internal control guidelines

  • Operations Supervisor Cash Services

    • 1994 - 1998

    Evaluate workflow and schedule staff and assignments depending upon employee’s level of experience and the type of equipment required. Develop performance standards for each functional area. Take responsibility for the proper check-in of approximately 5,500 deposit bags per week containing an excess of $55MM. Supervise the assignment and preparation of approximately 5,000 currency and coin orders per month averaging $250MM. Capture and report daily order and deposit totals for designated customers within establish deadlines.

  • Teller/Lead Teller - Cash Services.

    • 1988 - 1994

    Responsible for the efficiency and productivity of the departments and its employees. Supervisor for 5 areas in the Cash Services Department. Account service by this department, that represent local, statewide, national corporations and financial institutions that yield over $2.5MM in cash service revenue to the Miami bank each year.

• 

  TJ Maxx

  • Miami, Florida

  • Cash Office Administrator

    • 1984 - 1988
    • Miami, Florida

    Responsible for collect checks, cash, and money orders for daily transactions performed by the cashiers. Also, responsible for recording incoming and outgoing funds, and keeping these funds in a secured place until they are deposited.