Experience

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  Insurance People

  • New Zealand
  • Insurance
  • 1 - 100 Employee

  • Commercial Manager Broker

    • Feb 2019 - Present

  • Commercial Broker

    • Feb 2019 - Present

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  IBANZ Inc.

  • Board Member

    • Dec 2020 - Present

    IBANZ Board Member

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  Johnson Control

  • Auckland, New Zealand

  • Business Development Manager

    • Jan 2018 - Feb 2019
    • Auckland, New Zealand

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  JLT Group

  • Auckland, New Zealand

  • Account Manager

    • Feb 2015 - Jan 2018
    • Auckland, New Zealand

    I have the knowledge to assist my client's needs. I have thourghly enjoyed working in the Transport and Logistics team at JLT and I ensure that I do not only provide my specialist services to our clients but also educate my self on the Transport and Logistic industry. This gives me an edge over other Brokers so I know and understand our clients exact needs.At JLT, we provide tailored insurance solutions to make your life easier! We understand what is important to the industry and appropriate policies that are required to meet the needs of our cliental. I challenge you to speak to your broker to ensure you have the appropriate levels of cover for your operation and at the best price in the market.Please feel free to contact me to provide you with a no obligation quotation or assist with any queries you may have..

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  Tower Insurance

  • Claims Manager

    • 2012 - 2014

    • Managing claims from end to end.• Liaising with Assessors and Repairers• Finding effective Solutions for our clients.• Excellent Email and Phone communications skills with our clients• Having an effective follow up plan so my customers were constantly updated on how their claim was progressing.• Maintaining and managing an effective work volume.• Being able to manage change at an instant when a large claim arises and prioritising my work load.• Going beyond my customers expectations. • Managing High volume of calls effectively and managing clients expectations• Being prepared to deal with escalations effectively and being empathetic on a daily basis.• Learning and training new staff members on our new system which was implemented when I first started with the company.• Being dual trained to effectively handle overflow calls for general customer service enquires which included updating of personal details, Insurance Certificates and creating new insurance policies for our customers.• Managing turn around time for claims to meet my KPI requirements

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  AA Insurance NZ

  • Auckland, New Zealand

  • Earthquake Claims Manager and General Claims Manager

    • 2008 - 2012
    • Auckland, New Zealand

    • Managing claims from end to end.• Case Management.• Liaising with Assessors and Repairers• Finding effective Solutions for our clients • Excellent Email and Phone communications skills with our clients.• Meeting deadlines and effective follow up with our clients to meet KPI requirements.• Maintaining and managing an effective work volume.• Being able to manage change at an instant when a large claim arises and prioritising my work load.• Dealing with Loss Adjusters and the New Zealand Earthquake Commission and maintaining a good relationship with both parties.• Managing my own portfolio of Earthquake related claims in the Red Zone area.• Going beyond my customers expectations to make sure no unessary stress is placed on my clients• Dealing with external Third Party facilities such as local Psychologists or Councillors which we I was able to provide our clients with. • Managing High volume of calls effectively and managing clients expectations• Being prepared to deal with escalations effectively and being empathetic on a daily basis.• Learning and training new staff members on our new system which was implemented when I first started with the company