Experience

• 

  Grewal Immigration Services Ltd.

  • Edmonton, Alberta, Canada

  • Administrative Specialist

    • Feb 2023 - Present
    • Edmonton, Alberta, Canada

    - Recognized and assessed issues, conducting in-depth analysis to propose effective problem-solving solutions. - Collaborated closely with clients to gain insights into their needs, consistently delivering exceptional service. - Demonstrated proactive involvement in understanding the nuances of each assigned project, driving efforts towards achieving positive outcomes. - Assisted students and other related clients with work permits, permanent residency (PR) applications, and provided guidance on related matters. - Mentored candidates throughout their journey, ensuring they reached their desired objectives and received comprehensive support at every stage. - Recorded meeting minutes, capturing updates and insights for future project implementation. - Engaged in various administrative tasks, including maintaining company records and organizing meetings for both superiors and subordinates. - Interacted with walk-in clients, assisting them in identifying options that align with their desired outcomes. - Managed phone calls, promptly responded to inquiries, maintained data, and sent reminders as required.

• 

  Canam Consultants

  • India

  • Admissions Officer

    • Mar 2020 - Nov 2022
    • India

    - Offered dedicated services tailored to individual needs, aligning them with applicants' objectives. - Fulfillled tasks assigned by managers and superiors to ensure smooth operations. - Coordinated with prospects and applicants, facilitating the exchange of vital information to streamline the screening and final selection process. - Maintained progress and oversight throughout the entire admissions process. - Strategically engaged and actively communicated to understand the specific goals of prospects and applicants. - Maintained comprehensive records for a large volume of applications, handling the admission requirements of over 300 students. - Scrutinized application submissions and maintain up-to-date records of admissions. - Strived for precision and timely decision-making in the handling of applications. - Employed critical thinking and judgment to resolve complex admission cases. - Addressed applicant inquiries promptly and cultivate robust working relationships. - Kept admission documentation and data current and accurate. - Maintained knowledge of admission processes to ensure efficient workflow. - Actively participated in admissions processes, contributing to the organization's interactions with various college representatives and students to comprehend their needs. - Communicated effectively with diverse college representatives (e.g., NAIT, KPU, MACEWAN University) to ensure successful outcomes and events. - Provided leadership and guidance to a team of four individuals. - Maintained meticulous records for admissions as well as online and offline events. - Organized events for employees to enhance their morale and engagement. - Prioritized projects and activities to take prompt and effective actions.

• 

  Kent Ro Service Centre, MK&Associates

  • Ludhiana, Punjab, India

  • Office Coordinator

    • Jun 2015 - Jul 2016
    • Ludhiana, Punjab, India

    1.Consistently achieved high customer satisfaction ratings through responsive and empathetic support.2 Successfully resolved complex customer issues, resulting in increased customer retention.3. Played a key role in improving internal processes, leading to enhanced team efficiency.4. Recognized for exceptional teamwork and collaboration, contributing to a positive work environment.5. Maintained in-depth product knowledge to provide accurate and insightful assistance to customers.6. Provided outstanding customer support via phone, email, and chat channels.7.Resolved customer inquiries and concerns in a timely and professional manner.8. Collaborated with cross-functional teams to address customer issues and improve processes.