Experience

• 

  South Australian Department of Treasury and Finance (DTF)

  • Australia
  • Government Administration
  • 400 - 500 Employee

  • Senior Category Manager, Procurement Services SA

    • Mar 2021 - Present

    Handling procurement projects within the Energy, Goods and Services team within Procurement Services SA. Contract management and on-the-job learning of establishment activities in relation to Across Government Panel contracts. Analysis of contract spend and making recommendation for the future.

  • Project Manager

    • Jul 2019 - Mar 2021

    Leading a challenging COVID- related project in relation to Land Tax relief for Revenue SA. Periodic status update to Treasurer’s Office to assist significant decisions regarding the continuation of scheme. Lead the Records Management initiatives for Revenue SA also project managing refurbishment for Revenue SA. Involved in the finalisation of new fit-out along with assisting the seamless movement of around 100 staff into a temporary location ensuring Business continuity from Day 1. Enabled return of staff to the new refurbished location in State Administration Centre amidst challenging COVID situation in May 2020.

  • Senior Project Officer, Commercial & Economics branch

    • Nov 2018 - Jul 2019

    Gaining valuable experience in Project Management in the Commercial and Economics branch of DTF. Part of the Project team, involved in the transition of Motor Accident Commission (MAC) back book activities to Berkshire Hathaway (BH). The financial transaction was quite significant with a value of $810 million offered to BH as reinsurance premium to remove the risk of investment movements on the State and creating job opportunities in South Australia. Assisted with all activities of the transaction with BH setting up an office in Adelaide for its Specialty Insurance division in July 2019.

  • Manager, Member Operations - Super SA

    • Oct 2016 - Nov 2018

    Role re-classified. 4 teams in Operations including Claims/Insurance Management functions.

  • A/Director - Member Service - Super SA

    • Jul 2017 - Aug 2017

    Performed the Director role in an Acting capacity for Member, Insurance and Account Services during a crucial period of change and implementation of a new Administrative system.

• 

  South Australian Department of Treasury and Finance (DTF)

  • Australia
  • Government Administration
  • 400 - 500 Employee

  • Manager, Account Services & Claims Management - Super SA

    • Sep 2014 - Sep 2016

    A recent structure change has resulted in Claims Management reporting to myself in addition to Account services. Adds a different dimension to managing Insurance related administration along with Accumulation and Post-retirement products provided by Super SA.

  • A/Director - Member Service, Super SA (DTF)

    • Apr 2016 - May 2016

    Performing the Director role for Member, Insurance and Account Services in an Acting capacity and reporting directly to the General Manager, Super SA

• 

  South Australian Department of Treasury and Finance (DTF)

  • Australia
  • Government Administration
  • 400 - 500 Employee

  • Manager, Account Services - Super SA (DTF)

    • Jun 2014 - Sep 2014

  • A/Director - Member Services - Super SA (DTF)

    • Mar 2014 - May 2014

    Performed the role of Director - Member, Insurance and Account services for a period of 3 months during the appointment of a New General Manager for Super SA.

  • Manager - Claims Management & Account Services

    • Jan 2014 - Feb 2014

  • Manager - Account Services

    • Sep 2011 - Dec 2013

    Super SA administers the superannuation of all State Government employees. The Super SA Board is responsible for managing the schemes in line with the relevant Acts and legislation. My role is to manage the teams handling the timely processing of Super SA products, including Accumulation and Post-Retirement products and improve the performance to be competitive.

• 

  Westpac Group

  • Adelaide, Australia

  • Business Improvement Manager, Mortgage Service Delivery

    • Apr 2010 - Jun 2011
    • Adelaide, Australia

    Role was made redundant.

• 

  BT Financial Group

  • Team Manager

    • May 2007 - Jan 2010

    Handling a processing team dealing with BT's financial products. Involved actively in improving Processes and work very closely with Process Managers to enhance customer experience. Mentor staff and work on their career development by providing regular feedback on their performance. Conduct monthly appraisals to all reporting staff which feeds into their annual review and ratings.

• 

  Catholic Development Fund

  • Archdiocese of Adelaide

  • Workflow Co-ordinator

    • Oct 2006 - Apr 2007
    • Archdiocese of Adelaide

    Managing Banking Operations. Back up for Treasury Manager. Improved processes and ensured they are audit compliant. Designed MIS systems to monitor workflow.

• 

  Citi

  • Manager

    • Oct 2004 - Jun 2006

    Managing the Back Office Processing for Citibank branches in Australia, London, Jersey, France, Russia and Indonesia. Handling a team of 45 members and involved in improving processes to ensure lesser risk. Regular feedback sessions and mentor staff towards career development. Improve Productivity and reduce errors. Increase profitability by reducing operating costs. Motivate staff to improve performance and add a bit of fun along with working.

• 

  IndusInd Bank

  • Chennai Area, India

  • Assistant Manager

    • Feb 2003 - Sep 2004
    • Chennai Area, India

    Managing the cash, clearing & fund transfer operations.Relationship management of high net-worth customers and increasing existing portfolios to increase database and improve business for the branch.

• 

  ING Vysya Bank

  • Chennai Area, India

  • Customer Relationship Officer

    • Sep 2002 - Feb 2003
    • Chennai Area, India

    Handling high net-worth customers & managing the front office operations of the branch. Responsible for achieving branch targets and increasing customer base and business.

• 

  ANZ

  • Chennai Area, India

  • Executive - Customer services

    • Jun 1991 - Sep 2001
    • Chennai Area, India

    ANZ in India was merged with Grindlays and called ANZ Grindlays Bank. Served in all the departments related to retail banking like Cash, Deposits, Funds Transfer and Clearing. In a major change-over in 1996 was assigned to Front-office Operations in a full-time customer facing role. Gained knowledge of all products and took up Relationship Management also being responsible for branch targets.