Experience

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  Cashify

  • Gurugram, Haryana, India

  • Key Account Manager

    • Sep 2023 - Mar 2024
    • Gurugram, Haryana, India

    Taking care of trade-in devices, Services and managing the affordability program for Apple stores.Providing training to the store staff.Develop trust relationships with a portfolio of major clients.Acquire a thorough understanding of key customer needs and requirements.Expand the relationships with existing customers by continuously proposing solutions that meettheir objectives.Ensure the correct products and services are delivered to customers in a timely manner.Serve as the link of communication between key customers and internal teams.Resolve any issues and problems faced by customers and deal with complaints to maintaintrust.Play an integral part in generating new sales that will turn into long-lasting relationships.Prepare regular reports of progress and forecasts to internal and external stakeholders usingkey account metrics.

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  iSTYLE MENA

  • United Arab Emirates
  • IT Services and IT Consulting
  • 100 - 200 Employee

  • Procurement Manager

    • Jun 2023 - Aug 2023

    Apple Premium Reseller.Overall responsibility for buying Apple + 3PP products, Sales and Service Support for all Stores.Manage daily purchasing activities, supervise staff and allocate tasks.Train new employees on the purchasing process and the ERP portal (Orion).Share input and develop procurement strategies and best practices.Analyze market trends and conditions to determine current and future prices and the potential availability of products in coordination with concerned.Conduct necessary research and market review to continuously seek and recommend new suppliers for more efficient and cost-effective sources of products and services.Seek offers and proposals from different suppliers to get the best deals with the requested specifications.Develop and submit periodic reports on purchases and related activities to concerned.Manage supplier relations and negotiate contractual terms.Prepare vendor reports on a weekly basis.Maintain the supplier database, purchase records and related documentation.Determine and manage inventory needs in coordination with the inventory control.Ensure that all procured items meet the required quality standards and specifications.Prepare cost estimates and manage budgets.Improve purchasing systems and processes, implement best practices and standardizeworkflows for efficiency and cost optimization.

  • Purchase Manager (Mistore-Advanced Technology Electronics LLC)

    • Sep 2017 - May 2023

    Apple Premium Reseller. Overall responsibility for buying 3PP accessories, Sales and Service support for all Stores.Category Management for 7 Stores, Store Inventory Planning, Forecasting, and Assortment Finalization for an assigned set of Brands.Sourcing and building a relationship with the new suppliers.Sharing knowledge with the team members.Manage and meet multiple inventory deadlines each week.Controlling the aging stock and always keep eye on the non-moving stock.Micro-level reporting for the sales and inventory on a weekly basis. Monitoring market changes, competitor prices, and products.Store Visits.Communicate with the new and current suppliers for negotiating contracts.Item Creation, Price update, and Item correction in SAP-HANA. Po Creation and provide to the supplier.Purchasing goods from China, Dubai Etc. country.Sourcing and selecting new products through catalogs and by attending national trade fairs and events. Helping in Channel sales and B2B sales.

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  4 Genius Minds

  • Delhi, Kolkata, Shimla, Jalandhar, Banaglore

  • Purchase & Sales Manager at Apple Reseller (3PP Accessories)

    • Aug 2013 - Aug 2017
    • Delhi, Kolkata, Shimla, Jalandhar, Banaglore

    Overall responsibility for buying 3PP accessories for all Stores & Places according to the location. Planning and optimizing Inventory Management & Tracking ten days reportsVendor relationship and accountable fill rates, margin, promotions, and quality maintenance.Forecasting and planning the Product life cycle and ensuring its availability in stores.Monitoring physical stock inventory at month-end and preparing a stock statement, and weeklyindent.Handling store – Jalandhar, Shimla, Delhi, Kolkata and Bangalore. Managing plans for stock levelsMeeting suppliers and negotiating terms of contracts.Presenting new ranges to senior retail managers.Getting feedback from customers & Training and mentoring Store staff.Reporting directly to the company Director.Decision maker for placing new line-up and vendor.In a Month travelling every store and taking feedback & giving suggestions to the store team. Planning for store incentives.Slow-moving SKU put in the online portal and checks weekly basis reports.

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  V5 Global Services Private Limited.

  • Delhi NCR

  • Apple iPad Specialist(iPro)

    • May 2012 - Jul 2013
    • Delhi NCR

    Customer Services, Customer Satisfaction.Direct customer interaction, handling customer complaints.Inventory & Stock Management.Supporting team members.

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  Manpower

  • Gurgaon, India

  • Sony Vaio & Tablet Specialist

    • May 2011 - May 2012
    • Gurgaon, India

    Customer Services, Customer Satisfaction.Direct customer interaction, handling customer complaints.Inventory & Stock Management.Supporting team members.

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  Croma, Infiniti Retail Limited

  • Gurgaon, India

  • Customer service specialist

    • Feb 2010 - Mar 2011
    • Gurgaon, India

    Customer Services, Customer Satisfaction.Direct customer interaction, handling customer complaints.Inventory & Stock Management.Supporting team members.

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  Hotspot Retail Private Limited.

  • Delhi NCR

  • Sales Executive

    • Oct 2008 - Feb 2010
    • Delhi NCR

    Customer Services, Customer Satisfaction.Direct customer interaction, handling customer complaints.Inventory & Stock Management.Supporting team members.