Experience

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  Zone Communication

  • San Francisco

  • CFO / CCO

    • Nov 2007 - Present
    • San Francisco
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  Benefit Magazine

  • San Francisco Bay Area

  • Associate Publisher

    • 2006 - 2007
    • San Francisco Bay Area

    Launched a regional lifestyle publication about giving, community involvement and corporate social responsibility. Executed a business model by creating opportunities in sales, editorial and business development to establish this magazine in the San Francisco Bay Area. Determined the financial pr...

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  Pink Magazine

  • San Francisco Bay Area

  • Director of Sales & Marketing - Western Region

    • 2005 - 2006
    • San Francisco Bay Area

    Oversaw the sales, marketing, distribution and launch of PINK Magazine’s San Francisco edition. Executed a selling model which enhanced the customer experience with packaging value add with core advertising buys that made their first issue profitable. Hired and mentored a sales team to contribute...

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  HAF Publishing

  • San Francisco Bay Area

  • Associate Publisher

    • 2004 - 2005
    • San Francisco Bay Area

    Managed the sales, marketing, circulation, online services, corporate communications and public relations for all publications including annual street fair guides. Successfully increased sales by 31% for all publications. Managed sales and staffing, improving morale and productivity to contribute...

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  Mercury Capital Publishing

  • Greater Los Angeles Area

  • Vice President, Marketing

    • 2001 - 2004
    • Greater Los Angeles Area

    Managed the marketing, circulation, online services, corporate communications and public relations for a group of lifestyle publications in the Greater Los Angeles Area. Managed staff improving morale and productivity in assigned areas for the overall success of the organization. Increased magazi...

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  Intershop Communications

  • San Francisco Bay Area and Jena, Germany

  • Vice President, Customer Service and Education

    • 1999 - 2001
    • San Francisco Bay Area and Jena, Germany

    Managed and created worldwide Education and 24/7 Support programs for this internet electronic commerce software company. Managed a staff of over 150 with an annual operating budget of €14 million and revenue of €20 million. Restructured and developed service programs and developed a scalable st...

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  Critical Path, Inc.

  • San Francisco Bay Area

  • Senior Director, Customer Service

    • 1997 - 1998
    • San Francisco Bay Area

    Created support, relationship management and email operations to customers for this email outsourcing start up. Managed a staff of 25 with an annual operating budget of $2.6 million. Established and developed a customer service structure and hiring plan along with a process for customer transitio...

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  ICVerify

  • San Francisco Bay Area

  • Director, Client Services

    • 1996 - 1997
    • San Francisco Bay Area

    Responsible for all support services and increasing service level agreements for this credit card processing software company reporting to the CEO.

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  Ultradata Corporation

  • San Francisco Bay Area

  • Manager, Customer Services

    • 1994 - 1996
    • San Francisco Bay Area

    Managed a staff greater than 20 for this Credit Union software company increasing customer satisfaction reporting to the Vice President, Customer Services.

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  Covalent Systems Corporation

  • San Francisco Bay Area

  • Team Lead, Technical Support Representative

    • 1992 - 1994
    • San Francisco Bay Area

    Supervised a team supporting software designed for the printing industry specializing in their accounting module.

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  Private Accounting Consulting

  • Vancouver, Canada Area

  • Proprietor

    • 1986 - 1992
    • Vancouver, Canada Area

    Worked with small businesses in all aspects of their accounting need, including collections, bill paying and office management.

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  Bank of Montreal

  • Western Region, Canada

  • Branch Manager and Internal Auditor

    • 1981 - 1986
    • Western Region, Canada

    Managed operations for a branch of the Bank of Montreal, then moved on as an internal operational auditor in Western Canada.