Experience

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  Disney Cruise Line

  • Orlando, Florida Area

  • Manager, Port Operations and Development

    • May 2018 - Present
    • Orlando, Florida Area

    Commercial responsibility to negotiate and execute mutually beneficial long term berthing agreements with key ports as well as port agency and other required local agreements for global port operations. Disney lead on port development with an emphatic focus on the guest experience. Maintains and develops Disney's port and governmental relationships.

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  AshBritt Inc.

  • Deerfield Beach FL

  • Senior Vice President

    • Oct 2004 - May 2018
    • Deerfield Beach FL

    Senior executive and Corporate Officer for national disaster response and recovery firm. Operations include transportation, logistics and project management of millions of cubic yards of disaster debris. Rapid response and recovery services provided to municipal, county and state governments.

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  Walt Disney World

  • United States
  • Entertainment Providers
  • 700 & Above Employee

  • Manager, Disney's Magical Express

    • Mar 2004 - Oct 2004

    Proposed, supported and developed an integrated, seamless and hassle-free guest and luggage transportation service between Walt Disney World and Orlando International Airport, Disney's Magical Express. Enhanced services included themed motor coach transportation with video edutainment, resort check-in at the airport, elimination of the need to claim luggage upon arrival at the airport and off-site airline check-in at the Walt Disney Resorts.

  • General Manager, Disney's Hilton Head Island Resort

    • Aug 2002 - Mar 2004

    Responsible for entire operation of 15 acre Disney resort in Hilton Head, SC. Increased guest satisfaction ratings year over year. Technical lead for the Palmetto Dunes Buggy development, a complimentary guest shuttle service.

  • Manager Destination Disney On-Site

    • Jun 2000 - Aug 2002

    Destination Disney On-Site group focused on reinventing and optimizing the guest experience from the resort arrival to the resort departure. Technology was assessed and leveraged to improve the guest experience. I led the effort to streamline the guest resort check-in process and develop a guest transportation service between Orlando International Airport and Walt Disney World, Disney's Magical Express.

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  Disney Cruise Line

  • Manager Ground Services

    • Jan 1996 - Jun 2000

    Managed the Disney Cruise Line Ground Service operation from development to launch including business plan, service levels and staffing. Developed, negotiated and executed comprehensive third party service agreements for guest and luggage transportation. Partnered with Walt Disney Imagineering in the design and development of the Disney Cruise Line purpose-built cruise terminal in Port Canaveral, FL. Honored with Partners in Excellence award.

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  Gray Line of Ft. Lauderdale

  • Ft. Lauderdale, FL

  • Director Of Operations

    • Aug 1994 - Nov 1995
    • Ft. Lauderdale, FL

    Managed the entire operation for the largest for hire transportation company in the southeastern United States. Operation included 113 motor coaches, 20 luggage trucks, 10 vans and over 140 employees. Majority of service consisted of fixed route, charter, public transit and cruise line transportation. Successfully directed team during special events including Super Bowl XXIX, Orange Bowl, Carquest Bowl, Miami International Boat Show and Ft. Lauderdale International Boat Show.

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  Royal Caribbean Cruises Ltd.

  • Miami, FL

  • Outport Operations Manager

    • Jan 1983 - Aug 1994
    • Miami, FL

    Managed the Ground Services operations in ports and airports worldwide. Successfully implemented cruise operations in seven European ports and managed five others in North and South America. Liaison between port agents, transportation vendors, airline personnel and airport and port officials.