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Bio

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Ralene Miller is a seasoned administrative professional with 20+ years of experience in data entry, customer service, office administration, and public speaking. She has worked in various industries, including marketing research, pharmaceuticals, and education. Ralene holds a Bachelor of Education degree from Jacksonville State University and a Computer Science/Business degree from Maryville College.

Experience

    • Audience Development
      • Jan 2014 - Present
      • Eagan, Minnesota

      I began working at Quirk's as a contract employee in the summer of 2012, and I was hired on as a permanent employee in January 2014. Create and maintain subscriber database for print and online publications and newsletters. Input new and update existing entries for print and digital directory listings for multiple comprehensive and specialized research and marketing directories. Create and maintain lists and resources for professional event organization and planning. Design, input, and maintain data entered into various company websites and event apps. Edit and place photos, videos, web ads, and other media on company websites, apps, and directory listings. Manage the design elements and content for the mobile app utilized at our multiple industry events. Provide technical support for our company and event websites as well as our event app on-site and remotely.

    • Contract Employee - Data Entry, Account Coordination, Office Admin, Invoice Management, HR Assistant
      • Aug 2012 - Dec 2013

      Account Coordinator for The Connection creating and maintaining daily, weekly, and monthly call center quality and performance reports. Data Entry Specialist for Quirk researching / inputting new clients and updating existing client info in magazine and newsletter subscription database. Researched and input new client contact info into newsletter spreadsheet. Data Entry Specialist for Garven LLC updating purchase orders, generating and printing invoices, and organizing order packets. Worked as HR Assistant at Accurate Home Care in Burnsville, MN. Verified which documents were already filed in employee folders and which were still needed to complete profiles. Keyed in this information in both Heath Trust and ACT programs. Faxed and emailed payroll documents to the appropriate individuals.

  • Express Scripts
    • Greater Minneapolis-St. Paul Area
    • PCA
      • Nov 2007 - May 2011
      • Greater Minneapolis-St. Paul Area

      Provided customer service and education about pharmacy benefits to members from various companies nationwide. Provided technical support to pharmacists for both commercial and DOD accounts nationwide. Two and a half years dealing primarily with Dept of Defense accounts and another year servicing various commercial clients/patients. Heavy data entry and research skills.

  • Office Team
    • Burnsville, MN
    • Contract Employee
      • Aug 2006 - Oct 2007
      • Burnsville, MN

      Audited current website entries for the wholesale merchandise line and made any changes or additions that needed to be made to the website for CHIEF. Office administration for sales & marketing firm including monthly and yearly sales reports, inventory reports, and merchandise cataloging as well as basic office task. Mortgage Industry: Processed document to borrower mail and filing and mailed checks to county offices. I also logged county rejects as well as labeled, sorted, scanned, and filed client folders.

    • Burnsville Area Learning Center Extended Day and Year Teacher
      • Jun 2006 - Jul 2007
      • Burnsville and Eagan, MN

      Taught 10th grade for one term of extended day classes in the Spring of 2007. I also taught two years of extended year class during the summers of 2006 and 2007.

  • Econo Lodge
    • Fort Payne, Alabama
    • Front Desk Clerk
      • Apr 2005 - Jun 2005
      • Fort Payne, Alabama

      Answered phone calls, operated the switchboard, checked guests in/out, keyed in and cancelled reservations made over the phone or through the internet service, provided local area information and other misc. customer support, balanced housekeeping reports, balanced cash/credit payments.

  • CJ's Wholesale
    • Fort Payne, Alabama
    • Advertisement Writer / Office Administration
      • May 2002 - Apr 2005
      • Fort Payne, Alabama

      Heavy data entry requirements. Wrote and designed advertisements for the internet sales of retail merchandise. Listed items online on E-bay and on the store website www.cjswholesale.com. Office Administration. Answered customer phone calls and e-mails. Processed invoices and customer payments. Pulled merchandise to be shipped. Packaged and shipped merchandise. Processed returns. Handled on-site sales in the local store.

Education

  • 2002 - 2005
    Jacksonville State University
    Bachelor of Education, Education - English/Language Arts
  • 2001 - 2002
    Maryville College
    Computer Science / Business
  • 1998 - 2001
    Northeast Alabama Community College
  • 1988 - 1999
    Plainview High School
    High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

Suggested Services

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Industry Focus. “Education and Training”

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