Experience

• 

  GWM Brasil

  • São Paulo, Brasil

  • Service Engineering Supervisor

    • Mar 2023 - Present
    • São Paulo, Brasil

    - National dealer & product service engineering operation & Line-up product quality improvement supervisor;- Headquarter Product quality improvement window person;- Dealer service team development & processes standardization;- Haval & Ora brands vehicles line-up technical support to BR dealers;- Armoring suppliers std opertion development;

• 

  Toyota do Brasil

  • Brazil
  • Motor Vehicle Manufacturing
  • 700 & Above Employee

  • PuD Coordinator

    • Mar 2022 - Mar 2023

    People development >>Strategic planning>>Processes improvement & Standardization

  • SR Field Engineer

    • Mar 2017 - Mar 2022

    1) Corolla (Brake, Suspension, Steering, Painting field claims investigation and NVH expert);2) BR south region dealerships technical advisor;3) Yaris New Model Introduction - EDER (Early Detection-Early Resolution) / Toyota Sorocaba plant / Service Engineering team;4) Hilux & SW4 (Brake, Suspension, Steering, External body (Painting/Outer mirros/windows/bedliner/front grille/headlamp/Tail lights/Rear combination lamp) field claims investigation);5) Corolla FMC/2020 armouring & Etios CNG field claims management;6) Toyota Legal affairs advisor&support engineer;7) National ALL dealers safety committee advisor;

  • Service Engineer

    • Feb 2013 - Feb 2017

    Service Engineering Dept- Etios New Model Introduction (planning activities) and field claims advisor (Interior components & NVH issues & investigations aiming produc´s quality improvement & customer satisfaction as well. - Corolla FMC MY'15 (EDER - Field Claims working group ivestigation team: Engine, CVT Transmission, Suspension, Steering, Interior (Seat, NVH, Inner Mirror), Exterior (Painting, Wheels, Headlamps & Tail lights

  • JR Mechanical Engineer

    • Dec 2011 - Jan 2013

    Customer Service Division (Service Engineering Planning & Product Quality Engineer)ETIOS New Model Introduction (Planning & Early Bird activities & EDER activities)Dealers diagnosis workflow standardization processes by TPS concept

  • Quality Control Technician

    • Sep 2007 - Nov 2011

    - Laboratories advisor (Mechanical&Metallurgical, Chemical & Dimensional technician;- Mechanical&Metallurgical lab leader;- Quality suppliers audit (APQP, PFEMEA, Problem Solving/TBP, PDCA & action plans, Quality Tools);- Metallurgical analysis in automotives parts/components (Macro & Micrographic & fracture analysis)- Quality parts durability tests & try-outs coordinator;- Work instruction standardization - Kaizen ("quality improvement actions") special task forces;- Quality OJT advisor;- Destructive and non-destructive mechanical tests;- Preparation of technical training plans and for "level-up" of the team;- Standardization of periodic and / or routine activities through operational procedures & quality/safety/environmental assessments;

• 

  FEI - Faculdade de Engenharia Industrial

  • São Bernardo do Campo/SP

  • Quality Control Technician

    • Mar 2000 - Sep 2007
    • São Bernardo do Campo/SP

    - Mechanical & Metallurgical materials tests;- Metallographic analysis on ferrous materials;- Internal quality auditor - SGQ IS0 9001/2000;- Power equipment calibrations (dynamometers, scales, torque wrenches, load cells, others)- Calibrations of dimensional instruments (Micrometer, Caliper gauge, measuring tape, others);- Operational procedure tests (standardization)- Tools designer for mechanical tests on CAD software;- Mechanical drawing expert;- Field support & Customer's satisfaction advisor.