Experience

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  Munich Re India Branch

  • Mumbai, India

  • Claims Consultant

    • Mar 2019 - Present
    • Mumbai, India

    - Associated as the Claims domain expert, at the Corporate Office- I handle life and health claims, of all major insurance companies, in India (including LIC of India), Sri Lanka and Bangladesh- Quickly slipped into the role, during the very busy month of March and have managed to streamline some work processess, alongwith ensuring smooth year end closure of claims.- Was asked to review a contentious claim of INR 10 Million. I came up with additional findings, to greatly strengthen, the earlier stand of repudiation of the claim.- I have also incisively analysed the claims data of insurance companies – to arrive at different data cuts, to help decision making

• 

  Shah & Shah Finsol Pvt Limited

  • Mumbai, India

  • Head Insurance Operations

    • Jan 2018 - Sep 2018
    • Mumbai, India

    - Served as the Head of Insurance Operations, at the Corporate Office- I have done extensive data mining, to uncover huge cross-sell opportunities for this company- Using my domain expertise, I have concluded Liability and MCE policies, for Corporate Clients- Have streamlined Operations work flow and detected leakage of commissions due- Have also conceptualised and finalised, the draft for a newsletter, to reach out to locality based clients

• 

  Star Agriwarehousing & Collateral Management Ltd

  • Corporate Office - Mumbai

  • Vice President - Legal Risk and Insurance

    • Sep 2016 - Dec 2017
    • Corporate Office - Mumbai

    I am the National Head of Legal Risk and Insurance Departments of this MNC giant of the Agro SCM industry. Apart from streamlining the insurance portfolio and representing the unpaid claims, I am also improving upon the existing business automation and Risk Control process. I am also involved with deciding on the stratrgies, adopted by our Company, in legal issues

• 

  PNB MetLife India Insurance Co. Ltd

  • Mumbai Area, India

  • Associate Director Claims

    • Aug 2015 - Aug 2016
    • Mumbai Area, India

    I am the National Head of Claims and head both the Individual claims and Group Claims of the Company. Alongwith managing the claims function, I also conduct the Claims Committee and manage the policy level investigations of PNB Metlife India Insurance Co. Ltd

• 

  IDBI Federal Life Insurance Company

  • India
  • Insurance
  • 700 & Above Employee

  • Chief Manager - Claims

    • Apr 2013 - Jul 2015

    I had headed the Claims function at the Corporate Office -reporting to the COO. I had greatly improved the TAT, whilst posting an incredible figure, for the outstanding claims. Since taking over the Claims function, I have achieved incredible savings of over Rs. 35 Crores, within the last 5 years, by repudiating fraudulent claims

  • Senior Manager - Claims

    • Mar 2010 - Mar 2013

    I had headed the Claims function at the Corporate Office - both individual and group. Have revamped the processes and improved the deliverables, all whilst managing to post a challenging repudiation ratio

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  The New India Assurance Co. Ltd, Muscat, Oman

  • Corporate Office

  • Senior Manager Claims

    • Jun 2008 - Mar 2010
    • Corporate Office

    I had headed the motor claims department. Within a short span of around four months, I had introduced lot of operational controls in the department and had noticably reduced the number of outstanding claims and grievance cases

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  Al Futtaim Willis, Dubai

  • Corporate Office

  • Senior Executive Account Manager

    • Apr 2006 - May 2008
    • Corporate Office

    Entrusted with the role for servicing global clients. Adeptly handled all the insurance needs of the clients. I had set up a Claims department and was also involved in Systems analysis.Coordinated with the IT Department to test development versions of the software and devised purposeful claims reports.Effected collection of long pending dues, some more than an year from major clients.Increased the fees income from existing clients. Produced a detailed document outlining the functionalities needed to better the performance of the existing software package.Prepared an exhaustive insurance training manual to introduce the process to new joiners.

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  The New India Assurance Co. Ltd., India

  • Administrative Officer

    • Apr 1995 - Mar 2006

    Deftly took care of Transit Claims of Ashok Leyland. Time taken for report generation was reduced from 8 days to a second due to the excellent software package developed.Involved in the implementation of computerization across 3 branches as System In-charge and Member of TSS (In house Technical Support Services). Efficiently looked after Motor Third Party Claims; prominently out of court settlements were effected.Handled the branch administration and issues related to the staff.Awards/Appreciation Letters received from the company in 1997 & 2001.