Experience

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  Vision India Services Pvt. Ltd.

  • Noida, Uttar Pradesh, India

  • Vice President & Business Head

    • Jan 2024 - Present
    • Noida, Uttar Pradesh, India

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  Vocus Communications Private Limited

  • New Delhi Area, India

  • Director

    • Jan 2013 - Jan 2024
    • New Delhi Area, India

    Vocus Communications is a Government of India IP-1 Licensed, Corporate & Government Contracting Company dealing in IT, Telecom, Construction, Oil & Gas industry Infrastructure Projects. Have demonstrated exceptional expertise and leadership in driving multifaceted initiatives:Strategic Leadership & Business Development:• Pioneered company inception, demonstrating strong leadership and entrepreneurial acumen.• Spearheaded P & L accountability, consistently delivering on Annual Operating Plan (AOP) targets. • Executed a wide range of business strategies resulting in reinforced market presence, increased revenue and enhanced profitability.• Successfully managed major clients, expanding market presence & revenue.• Directed operational strategies, leveraging market knowledge for competitive advantage.• Manages large Infrastructure Projects for IT, Telecom, Surveillance, Network Solution, Civil and Tech Infra.Resource Optimisation and Supply Chain Mastery:• Strategically managed resource allocation, optimising project delivery efficiency.• Fostered a dynamic work environment, enhancing team performance and efficiency.• Expertly navigated vendor partnerships, resource allocation, and supply chain logistics across diverse geographies, optimising project delivery efficiency and effectiveness.Client Relations Management: • Proficiently engage and orchestrate successful management of major Corporates, Government, and PSU clients.• Assume full accountability for end-to-end business/program management, project execution, and tender lifecycle management.• Implemented a strategic approach to client engagement, resulting in seamless operations and consistently favourable project outcomes.Regulatory Compliance and Contract Excellence:• Collaborated closely with legal and compliance experts to orchestrate meticulous adherence to legal mandates, mitigating potential risks and ensuring the flawless execution of contracts complying with statutory regulations

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  One97 Communications Limited

  • India
  • Technology, Information and Internet
  • 700 & Above Employee

  • Deputy General Manager - Program Management

    • Aug 2012 - Dec 2012

    - Program Management and Managed Service Operations of all International Telco clients of One97 in UAE, Nigeria, Afghanistan, Bangladesh, Tanzania & Rwanda and 7 Indian Telco Clients.- Business Development for new account acquisition and Strategic Account Management for enhancement of existing accounts in India, SEA, UAE & African markets. Relationship Management from the customers and ensuring customer engagement & satisfaction from the service and support.- Managed various 2G & 3G offerings, SMS, Voice, WAP and USSD based services, Self Care Portals, Retention Programs, Revenue & Usage Enhancement Products, Churn Management, Campaign Management, Customer Communication led Products, M-Commerce products, RBT, PCN, Pre-Call, In & Out Dialers, CMS, ICA, VMS and Networking solutions etc and have successfully implemented at multiple telco environment.- Response preparation against RFP/RFQ floated by the Telecom operator. Managing Program Management life cycle starting from pre sales, documentation for the product pitch, technical discussions including PIP, BOM, SOW & SLA finalization, commercial agreement, delivery, development & implementation tracking, UAT, Launch and managed service & support.- Managing project completion in sanctioned fund. Guiding, motivating and training the trainees and engineers for working on the project. - Coordination with different teams like product management, engineering development etc in order to technically design, develop and build the solution against the client requirements.- Leading a team of 65+ Members of various bands who handles the managed services operations & support and solution deliveries to maintain the agreed SLA with the customers. Managing onsite project implementations for all clients of One97 allover.- Reporting to the senior management about the status of project, discussing the problems facing in completion. Working in such a way that it get completes in minimum cost i.e. cost reduction.

  • Sr.Manager-Program Management

    • Jun 2009 - Aug 2012

    - Taking care of the Program Management of 14 Indian & International Telecom Operators.- Having expertise in SMS & Voice Subscription based services, Self Care Portals, RBT, PCN, Pre-Call, In & Out bound Dialers, WAP Portal, CMS, ICA & VMS etc. Implemented at multiple operator environment.- Technical response preparation against RFP/RFQ floated by the Telecom operator.- Managing Program Management life cycle starting from pre sales, technical documentation for the product pitch, technical discussions including PIP, BOM, SOW & SLA finalization, delivery, development & implementation tracking, UAT and Launch.- In parallel, coordination with different teams in order to technically design, develop and build the solution against the client requirements, understanding of operational requirements for the client, managing the team for post launch operations which includes onsite & remote support management of solution.- Having expertise on SIP, SS7, IDSN, R2MF protocols, Dialogic Cards like CG6565, CG6565E, AG4040, TX4000, TX5000E, Septel), Contarra and PEC IVR Solutions etc.- In addition, working as Deployment Manager and responsible for all deployments of One97.- Commissioning/deploying projects all over and handover of projects to respective Operations Team.- Responsible for short listing of products of different OEMs, technical discussions with Vendors/OEMs, product/infrastructure finalization after extensive testing and finalization of BOM for Procurement.- Responsible for Inventory management, demand generation for procurement of production infrastructure of the company.

  • Program Manager

    • Apr 2008 - Jun 2009

    - Responsible for Program Management of 6 Indian Telecom Operators.- Managing Program Management life cycle starting from pre sales, technical documentation for the product pitch, technical discussions including PIP, BOM, SOW & SLA finalization, delivery, development & implementation tracking, UAT and Launch.- In parallel, coordination with different teams in order to technically design, develop and build the solution against the client requirements, understanding of operational requirements for the client, managing the team for post launch operations which includes onsite & remote support management of solution.

  • Senior System Administrator

    • Jun 2007 - Apr 2008

    - Installing, Configuring and Handling Windows Server Update Services (WSUS) for automatic Patch updating for OS like Windows XP Professional, Windows 2000 and Windows 2003. Installing and configuring networks & maintenance of LAN / WAN on Windows NT, Windows XP, Windows 2000 & Windows 2003 platform. Installing, Configuring and Handling Security Firewall for Network and Data Security. Installing and configuring network Routers like Cisco 800 series, Cisco 1700 Series and Cisco 2800 series.- Implementation of Group and Local Computer Polices on PC for both Security of data and to prevent unauthorized access. Managing E-Mail & EPABX Server. Was responsible for one97 Mail Server migration from One97 Server to Google Mail Server.- Interaction with Mobile/Message Switching Centre (MSC @ Operator End) in order to resolve day-to-day issues related to E1’s, Connectivity and Services. Handling / maintaining circuits like Integrated Services Digital Networks (ISDN), Radio Frequency, E1, Local Multipoint Distribution Service (LMDS), VSAT.- Managing the installation, configuration & maintenance of servers viz, Database Servers / File Servers / Mail Servers, workstations, network services and peripherals. Scheduling recovery backups and coordinating with the technical team to restore the database in case of system failure. Installation and Troubleshooting of Server/Desktop problems in Windows Server 2000, 2003 and Windows 2000 & XP Professional, Linux (RHEL), CentOS, Lotus Notes and SAP. Configuring RAID-0,1,5,10 on IBM X-225, X-226, X-336, X-346, X3400 HP Proliant DL360, DL380 and ML 350 servers.

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  Reliance Energy Limited (BSES)

  • New Delhi Area, India

  • Engineer IT

    • Apr 2004 - Jun 2007
    • New Delhi Area, India

    - Installation / Implementation / Maintenance of LAN, WAN, Routers, Switches, Desktops, SCADA (Supervisory Control and Data Acquisition System), AMR (Automated Meter Reading), OMS (Outage Management System), CAS (Consumer Application System), SAP, Integrated Services Digital Networks (ISDN), Radio Frequency, E1, Local Multipoint Distribution Service (LMDS), VSAT and various other Projects.- I was involved in the Installation of Windows Server Update Services, Configuring and Handling Security Firewall, Troubleshooting User’s problem related to Desktops, Various Software etc.- Troubleshooting and commissioning Lease Line & ISDN line-using component and Configuring Router & Switch. Attending to the network faults, analyzing the faults through root-cause analysis and suggesting technical solutions for overcoming the same. Coordinating with network operations team to transmit accurate requirements; maintaining network availability for business critical resources.